The atmosphere was great! Trendy and Modern hotel. view of the city airport was a bonus. Some staff were great but there was a male worker who genuinely was poor at customer service not made any eye contact or had any enthusiasm. Made use feel like the check out was very rude but check in was very good as we arrived slightly earlier so she let us wait and gave us a room when it was available. she was welcoming and friendly. Security person was friendly. Lots to do in Lobby area and relaxing atmosphere with great choice of music playing! Rooms were spacious and clean comfy beds. Smart TV was a good bonus! location to DLR is perfect.

Food timing should be extended as we were hungry had to order out shame as menu for hotel sounded tasty! some staff need some training on how to offer customer service a little smile goes a long way! Felt like it was a job he was told to do rather than working to enjoy the work!

We love the staff, every time we come everyone is so sweet and when we mentioned being cold we got a small heater to take up to remedy the situation. Also very glad oatmilk was an option at the bat for coffee.

There were some odd stains on the ceiling that we couldn't identify. Every room we've stayed in has had the issue that the showers aren't sealed well enough and obviously they aren't new and it's noticeable. As much as I appreciate the emphasis on recycling, we always feel bad for overfilling the bin and with a lot of items that aren't featured on it but it's the only option.

I have stayed in a few Moxy Hotels around Europe and I love the relaxed, unpretentious style of them. The Moxy London ExCel is very comfortable, good value for money, close to City Airport and still only 20-30 minutes away from the West End via the DLR and Elizabeth Line. One simple but very good feature of the bedrooms is the night light under the bed triggered by motion, that allows you to visit the bathroom without disturbing your partner. The bathroom also has a separate low light to avoid disturbance.

Signage for the hotel car park is difficult to spot when you are driving and even when you reach what you think is the right area, the signs within the car park are difficult to read. That could be improved.

I was visiting an event at the Excel, therefore the location was great, although it is close to airport, there was no noise in the room. The bed was comfortable and breakfast was nice, it si also good you can grab a quick bite at the reception area. The lobby has large tables w power connections, also a pool table

The room has everything however it is very small, the bathroom is very small but for one person OK, there is no closet, just one hanger and the space for working is very limited and not very comfortable, best option is to work from the lobby area,

The hotel was really nice with cool, urban ja youthful twist. Our room was super spacious and clean. The staff even gave us a bigger one with a shower chair and support handles when they saw I arrived with my wheelchair (I'm not sure if this was the particular reason to do so, but I had no complain) and it was the highlight of my vacation. As a disabled person showering can be a problem in new enviroment but not at Moxy. The was also was lovely and made sleeping super comfortable. We'll be coming back over and over again.

A bit far from everything really but public transports were close as they could be so that wasn't an issue we couldn't handle.

The room was spacious, clean & had all amenities. The beds were very comfortable. It was quiet too with the windows closed and the aircon was quiet and could be adjusted to our desired temperature. We appreciated the complimentary snacks too. The ironing room was very useful with a decent iron. Lastly, I commend the hotel for having curtains that block out most of the light, as there's nothing worse than having light come in when you want a lie in in the morning!

It was nice that there was a hairdryer in the room. However there was no wall socket near the mirror to plug the dryer into so that we could dry our hair in front of the mirror. Women need to see what they're doing to their hair. Would be nice to have a magnifying mirror in the bathroom too- for doing make up etc close up 😊

The staff was very kind and helpful. They helped us a lot and made our stay super enjoyable. They went above and beyond what I would normally expect from a hotel staff. The room was cozy and clean, the lobby was very welcoming, modern and a great atmosphere overall.

Maybe one cupboard for our clothes would have been beneficial. The hotel is very close to excel and LCY but there is nothing much to do apart from it, so if you are not travelling through LCY or have an event at the Excel to attend, the location is not the best to visit London (although, it is very well served by the DLR).

We stayed here for a conference we came from SA, and it was a bit of an expensive visit than I'd expect for a budget hotel. My room was clean but it would've been nice to have more amenities for the price, I can't complain. My welcome at check-in was exceptional and very friendly and informative. I would recommend it.

The bed was incredibly comfy & soft, the room and bathroom looked amazing & was cleaned perfectly, the rooms had perfect lighting and although some reviews note a high amount of noise from the airport, we didn’t hear a single plane.

The water in the sink didn’t drain very well, and the Men’s Toilets in the Lobby could be cleaned and redecorated.

Really liked the laid back style and service. The team were casual and had a laugh with us when checking in. I hate checking in to a hotel when the team are suited and booted and I'm in scruffy travel clothes. I felt at ease and relaxed. The room was twin for myself and a friend. Beds were comfy and we got a good night's sleep. It wasn't a huge room, but we didn't need any bigger as we were out all day at a concert so was perfect for us. The bat was reasonably priced. Loved that when we got back late a little hungry and thirsty we could grab a couple of snacks and soft drinks to take to the roo..

Nothing, we really enjoyed our stay.