I had a wonderful stay at Al Kiswah Hotel in Mecca. From the moment I arrived, I was warmly welcomed by Miss Lama and her colleague (unfortunately, I forgot her name). They both displayed exceptional professionalism and kindness throughout my stay, making check-in a smooth and pleasant experience. Their politeness and attention to detail truly stood out, and it made me feel comfortable and well taken care of. It's rare to encounter such friendly and efficient service, and I truly appreciate their efforts in making my stay unforgettable. Thank you for such a wonderful experience!

I had a pleasant stay at Al Kiswah Hotel, but there is one suggestion I’d like to share. During our time at the hotel, my family and I noticed that the ladies at the reception were standing for long periods throughout the day while assisting guests. While they were always polite and professional, we felt it would be more comfortable for them if the hotel could provide chairs at their workstations. This simple change would support their well-being and make their job a bit easier. I hope the hotel administration can consider this suggestion for the benefit of the staff.

Distance was okay. Alhamdulilla it was good ..But bus we had to wait for long time and parks at a long distance , from there to access mathaf iis a big task .. it reaches to a separate n far wings of masjid .. better dont prefer the bus service

Long time waiting for Bus service makes it crowded and rush . The phone customer service are not working as well .. they are just for name sake . Each time we have to go fown snd inform in the reception for room service . They never pick up the phone .

A quality hotel, very well maintained, clean & tidy rooms, complimentary bowl of fruit & bottles of water, large working reception area, shops/food places all around hotel. Really good value for money. Wonderful soft towels, really comfortable bed. Just a really good quality hotel. I definitely recommend it, and I would definitely stay there again.

Families with younger children might - probably definitely will - struggle due to distance. Walking is at least 15-mins minimum. There is a free shuttle, but that drops you off with a 7-8 mins walk still required to enter Masjid al Haram. Single people, couples, families with older children will have no issues, well worth it for a fraction of what you will pay in hotels immediate surrounding the haram.

1. Good value. 2. On the way from and back to the hotel, there are little traditional bazar which sells gift things. 3. Travel from the airport to the hotel is sooo easy because Jarwal bus station is 5 minutes walk near to the hotel.. 5 star bus will take you from airport to the hotel and vise versa on SR 25 only each.. You can book bus tickets online from "nwbus.sa".. or once you land your flight in jeddah airport, you can book tickets from the ground floor, you will find a little plastic kiosk for northwest.. other buses are there but I liked the bus quality for them.. wide chairs , usb charge, new buses, ac, usually not crowded.

Location: 10 to 20 minutes of walking on a flat surface to the nearest Haram(Holy Mosque) door.. based on how fast you walk and crowdness.. However, if you are for umrah( I mean wearing an umrah suit), consider 30 to 40 minutes walk because the door dedicated for umrah by authorities is far. Same of the above applies for the return trip back to the hotel.. Maybe this period of time of walking is good for you vs money but for me it was difficult to manage time for every pray half an hour before Azan just to catch pray in the Haram.

I didn't like to the fact that the receptionist male made me and my son wait in the reception becoz we were there to early for checking in. Even explained that came from masjid aqsa was in my ehram mode and needed to leave luggage in the room so I can go and complete my umrah. I was in my ehram for 27 hours and he stil would not let me check in.

The location was good for ages group 18 - 50 in particular. It's a walking distance of 15 minutes to & from Masjid Al Haram, just a 5 minutes path towards the end is a bit Steep. Beside that the 24/7 shuttle drops you near that steep and you climb uphill for 5 minutes and on your left it's Masjid Al Haram opposite Anjum Hotel. The taxi might cost you 10 to 15 riyal dropping you off at Gaza (Umrah) Side or Fahd gate underneath the the tunnel where you take an escalator & come up Infront of the Fahd gate entrance, The lifts at the hotel were immaculate, very quick & around 12 of them in our tower 1. The receptionists were very well mannered and professional, the cleaning staff was good as well. Doing free laundry at night was fun as well haha. Very peaceful stay.

Maybe a couple of good restaurants within the hotel with better options would have been ideal. They do have a restaurant in tower 2 but the options given were mediocre.

The hotel was pleasant with many shops and amenities on each other tower's ground floors. I particularly liked the café on the ground floor of tower one. The reception staff were excellent. They were smiley and friendly and spoke English very well. They were very helpful in both the check-in and check-out processes. The room was spacious and clean. The bed was comfortable, and the bathroom was a nice size. The water pressure on the toilet bidet was very strong and not adjustable. Also, the noise from the main street can be loud even on the fourteenth floor, but I managed to sleep through it fine. The hotel has a very nice prayer room for both men and women, both a nice wudhu space. The hotel has a laundrette shop, which is open 24 hours on the ground floor of one of the towers as well as a barbershop where pilgrims can cut their hair. There is also a self washing laundry machine in the wudhu area (there was one in the men's one, I don't know about the ladies' wudhu area) of the hotel prayer room. The hotel restaurant had a buffet breakfast, which cost me SAR40, which I enjoyed on one of my morning stays. There was a good mix of hot and cold food, although there good have been a bit more of a selection. The hotel also provides a shuttle service to and from the Haram, which I believe runs around the clock. You will not need to wait for more than 5 minutes at the stop for the next shuttle bus to arrive. Bear in mind that the bus can get crowded, especially at prayer times, and may not be suitable for disabled guests.

There was not much that I did not like. I enjoyed my stay at this hotel.

The room I was given was superb. The view I had from my window was extraordinary coupled up with the amount of space I had.

Towards the end of my stay, I was told that they had scheduled maintenance on the floor I was on, so I had to move to a different room. So I requested a room with the same window as my previous room and view. Unfortunately that request was not fulfilled. Plus, the way they went about moving me to a different room made me feel as if I’m hustled and disturbed, the process of me moving out a couple of days and at least few times a day I would get someone coming to my door or calling to ask me to move.

The room was spacious, clean with comfy beds. Staff were helpful.. There was store room for our luggage after the checkout since we had a late train departure time, and it was totally free..

It was a bit far from Haram with uphill walk which is not suitable for elderly. Even the shuttle bus to Haram drops you far with about 15 minutes walk. Yet you can walk for 5 minutes till the ben ladn mosque and take 5 SAR taxi that drops you off at a tunnel just below the Haram. Wifi signal is not good at the room.

Reception staffs are very nice and friendly H.K teams are very nice and get services you need instantly A big thanks to the Duty Manager, Mr. Abdulaziz who is a great gentleman, very friendly, and has great hospitality skills while dealing with guests If you are looking for a place to stay in Makkah for Umrah, Al Kiswah is the best place Nice environment, good atmosphere, and friendly people

Shuttle buses are available around the clock, but they don't drop at Haraam. Instead, they drop off at the nearby bus station. It would be great if the bus could go till Haraam.