The power was already activated in the room to prepare the A/C & heating. Breakfast was good with wide variety. Complimentary water was provided in larger size compared to other hotels. The bathroom was super clean.

Plastic stirrers for the hot drinks. The room is not soundproof, you could hear the noises out the door and through the window. Finding directions is a bit difficult. It took me some time to find the reception, then the elevators, then my room. There were few tiny flying insects probably from the window that was left a little open.

Room was good

Shuttle Bus service was not good. Bus keeps waiting for hours until its full and many peoples were standing even pregnant ladies were standing . Instead they should start shuttle bus service as per timing if time is up Bus should move either it has 10 passengers or 20 .. bus service should be as per time not as per passengers

The room was furnished with all things we needed like a safe, iron...etc The breakfast was great. the people at the reception and the restaurant were great

The location from Al Haram Ash shreef : it's a little bit far more than 20 minutes by car. The bus though available, the drop point is far away from the Haram Ash shreef, we need to walk at least five minutes in the hot temperature of the holy city of Mecca. But the real problem that really needs to be addressed is the return trip to the hotel. It's almost impossible to find your bus from tens of buses that are parking there.

The location is far from haram but bus service is good and drop near haram at Ajyad. The breakfast was good, room was spacious and having sofa for 4 and coffee table. The hotels area surrounding big mosque, children play area, coffee shop , walk way to relax with family in evening. A plenty of outdoor parking space. We were late and hotel was properly responding to our messages via booking.com

They should start AC before arrival as it takes time, Ac was not functioning but hotel responded to our complaint in 10mins and it was resolved. They should add barber and massage machines as adjacent hotel have such facility which is quite good.

We are genuinely thankful for the outstanding experience we had at your venue. We extend our gratitude to Mr. Majid, Ms. Salma, and all those involved in making our wedding celebration a memorable one. We look forward to recommending to others and hope to have the opportunity to host more special events with your team in the future.

Location, although it's not near Haram but there are taxis and shuttle service. Good location for someone coming on a short trip for only Umrah purpose. Parking available. Quite hotel with good number of elevators. Food was okay with available options.

Small rooms and bathrooms. It's apparently a new hotel but things look like not maintained properly. The staff to help with luggage was not available at the reception and it was not a busy hotel so we carried our own luggage to and from the room at check-in and check-out. We had half-board option and we found the dinner and breakfast to be just OK. It can be easily improved. The rooms arrangement and directions on the floors is so confusing. You can easily get lost.

The price was amazing 🤩 , despite being located far from Haram. While the place is beautiful, I find that everything around is overpriced. However, overall, it's a 10/10 hotel.

The lack of food variety, specifically boneless fish, yoghurt, and fresh fruits like watermelon, strawberry, and apple, is a concern. 👀 Additionally, the ironing services offered downstairs and the barber shop are excessively overpriced, charging ten times more than the standard rate of two Saudi Riyal to wash and iron a thobe.😡

The reception, restaurant, housekeeping staff were all amazing , very helpful, especially Mr Azamara who upgraded my room, : very patient; thank you Mr Azaam, thank you Aqsa , who made us the henna , she made our day especially for my daughter and Shafie And especially thanks to the food and beverage who gave me from his time although he was very busy . Thank you all the staff of the copthorne you made our trip ❤️❤️❤️

Everything but especially the reception which the hotel organized on the eid day , it was amazing and made us feel home . I liked as well the way the director came out at the entrance and explained to the clients why the shuttle bus was not operating, and that was very high professional

It is one of the best hotels in Makkah due to its proximity to Al Rajhi Mosque, a supermarket, and eateries. The suite was in an excellent location, offering ample space, cleanliness, and reasonable pricing. The staff's level of collaboration is beyond expectations, and I genuinely desire to stay at the same hotel during my next journey to Makkah if it is God's will.

The air conditioning in regular rooms makes an annoying sound and the control device does not work well, as the cold is always higher than the desired level.

I must say, the girl at the front desk is to die for, I haven’t met a receptionist who makes you feel like you’re at home like her. I didn’t get her name but she was more than helpful,respectful and easy to talk with and knows exactly what travelers go through. If it were for me, I would promote her to be manager because she was just awesome. If I do come back to Makkah and stay at Copthorne, it’s because of her.