Great hotel, nice amenities. Very helpful staff. Breakfast was excellent. Menu changes everyday. Omelet station is my favorite. Rooms good.

No restaurant near the hotel. Either order by food app or pick it up on ur way back from Haram. Shuttle service does not run per schedule. It's. 5-7 min ride but took us 45 min average including wait. The shuttle is mostly standing outside the hotel so u could sit and wait. The guests from the adjacent hotel use our bus which makes it full during peak hours. Sometimes there were more people from nearby hotel than ours. Pls give the driver a guest list so we could state the main guest name and room number to board the bus. It's a bit inconvenient but not finding a seat after already walking a lot in Haram or worse to get down and wait for next shuttle when u have parents who cant stand and travel, the minor inconvenience of stating our details to driver is better.

The hotel is 5 star categorically and has opened up in August 2024. Even the rooms and corridors had this fresh smell. The buffet breakfast was way better than expected. The room was big for a family of 4 Although the Hotel is slightly far from Haram but they have managed it well with their own shuttle buses, which operate 24 hour between the hotel and Haram at every 30-minute interval.. And even then, the taxi will charge you 10 Riyal

The distance from Haram was a concern, but that was well covered by the hotel with their shuttle buses, and other than that beside the hotel, there are no restaurants or any shops. A long walk uphill is tiring..

Its a brand new hotel with friendly staff, a comfortable bed and well designed spaces. The breakfast was good too. The location is pretty decent relative to the non walking distance hotels to the haram because its a 5 min drive, so a cab is easy to get and they also offer a bus every 30 mins from either hotel or haram. Its a 4-5 star hotel experience minus the walkability, but you save at least 40% so if you're looking to save a bit, its definitely a good choice.

Honestly, it was pleasant all around, the occupancy was pretty low so it was kind of empty and im curious to see if they can maintain the service level once the hotel starts filling up

I have stayed in various 4 and 5 star hotels in Makkah but this is by far the best one. Very friendly staff that attended to our every need. The hotel also served an excellent buffet breakfast which included American and Middle Eastern food with omelette station as well.

The only thing that needs improvement is their shuttle service as they wait too long and leaves every 30 to 45 mins instead of 20 that their staff stated. .

Miss shahad and hotel manager Yadmufti were very helpful and helped me adjust andd sorted everything. Thanks to them!

Shuttle was a big problem i had to spend so much on travel. No other issues everything was fine.

Very clean and modern hotel. Amazing breakfast

No enough shuttle buses and it takes so much time to be available at the haram station and more time to get his way to the hotel

"The facility is brand new, offering a modern and comfortable experience. The staff were exceptionally cooperative, especially the two Saudi gentlemen, who were dressed in national costume and added a special touch. Breakfast was delicious, with a variety of tasty options. All mandatory room accessories were provided, ensuring a convenient stay. The value for money was excellent, and it's only a 5-minute taxi ride to nearby attractions."

"While my overall experience was positive, the bus timings need better professional management, as there was significant time wasted. Additionally, one of the drivers could benefit from further professional training, although I can't recall their name. Fixing some unpleasant smell coming from the bathroom

I am a traveler who likes to explore local and international hotel chains all over the world. Staying at this newly inaugurated hotel Courtyard Marriott had been on my list for my recent trip to Makkah. We loved the beautiful, yet modern, design of the hotel lobby that kept us comfortable as we waited for our room. The hotel staff was extremely welcoming to people from all nationalities, spoke fluent English, and were courteous. Even though we faced some inconvenience during our stay, but the staff made sure we were accommodated immediately and even changed/upgraded our room. The breakfast was just too perfect and is definitely on my top 5 hotels list. Also the shuttle to and from Haram was super comfortable and available almost always with convenience. Truly grateful to all the staff at the front desk especially Mr Eyad Mufti, the duty manager, for their swift support and for making sure our whole trip stayed memorable in a good way. I've already started recommending friends and family to chose courtyard for their next trip to Makkah, and would definitely visit here again.

It's a new hotel, no complaints.

The hotel is exceptional, very rapid check-in, room spacious, clean and modern. Great breakfast with many varieties. The hotel is 3-5 minutes by the shuttle bus that is always present and frequent.

The shuttle bus driver need to be more professional Although there are many shuttle bus the drivers wait until the bus became overcrowded although there is another bus was present.

Location is only a 5 min coach journey to the Haram. The coach is quite frequent just a little walk from the coach station to the actually prayer area. I was amazed by the level of finish for the property and the cost. Staff are very attentive and ready to help and go beyond. They have gym facilities and the food is also great.

Waiting for the coach at times took a while. Apart from that everything was great.