Reasonably priced, free shuttle service to get you the haram.

Impossible to get shuttle back. First, you need to find the bus, which is a good 20 min walk from haram; secondly, good luck finding space on it after prayers. It was cheap but wasn’t worth it because it was too far away. We couldn’t do another Umrah or eat in peace as we were rushed all the time.

The city views, clean rooms,parking availability and great breakfast buffet really elevated my stay.

Shuttle service drop off at Giza area buss station.

Nice staff, good shuttle service to haram, well decorated rooms

Staffs are always ready to help

Nothing

Everything. the room and facilities were good. The staff and workers are very helpful and polite. We were a family of four, including my elderly mother. Shuttle to haram was helpful. the taxi to Haram is 10-15rihal. Lots of South Asian food available.Highly recommend

None

Excellent location. Free bus service provided from hotel till haram (Bus drops near safa marwa side) Everything available at walking distance. The staff was excellent. Nice restaurant and mosque inside the hotel. No parking issues. Excellent facilities provided in the room.

Hotel and its restaurant does not heat the food. It is not in their policy. There is no microwave either in the room. So if you are carrying food and you want to heat it for eating, the hotel will not help. Electric kettle was provided though. The hotel has some door lock issues. You have to go most of the time to the counter to activate the keycard. For 3 days stay i went 5-6 times. They need to check and repair if there is any issue. I see other people also complaining the same.

The rooms were good and clean. Looks like a new hotel. Only the distance from hotel to Haram is far. Sometimes there were traffic on the way which takes a lot of time to reach the shuttle on time to Haram.

Staff should be English speaker

Exceptional Family Experience at Mercure Hotel Our recent stay at Mercure Hotel was nothing short of perfect! From the moment we arrived, every aspect of our experience exceeded our expectations. The hotel's location was truly outstanding, making it convenient for our family to explore and enjoy our trip. The staff were absolutely remarkable. Special mentions go to Baker, Khalid, and Saed, who went above and beyond to ensure our comfort and make our stay memorable. Their exceptional service and warm hospitality truly set this hotel apart. One of the standout features was the food. The culinary offerings were not just delicious but also focused on health, which was a tremendous plus for our family. We appreciated the thoughtful menu that catered to both taste and nutrition. The rooms were impeccably clean, providing a comfortable and hygienic environment for our family. We were particularly impressed by the punctuality of services - everything was precisely on time, from housekeeping to dining. Transportation was a breeze, with an excellent bus service that made our travel convenient and stress-free. Without a doubt, this is a hotel we will definitely return to on our next trip. The Mercure Hotel has set a new standard for family-friendly accommodation, and we cannot recommend it highly enough.

Nothing

Good value Overall nice room in terms of design , lighting , toilet noting it was the room in main facade Location on main road that have easy taxi Accessibility and direct route to haram Calm area with many restaurant around " 500m".

Room N24 " n is floor number " and all other room at curves " start 3rd or 4th level" is super noisy because of the vibration and roaring coming from the AC equipment installed outside . - smell of toilet vanity counter is really like car urine maybe the material itself when mixed with water. One obvious mistake in breakfast is that the egg station is located behind the food trays and had no lone so it make a chaos and people blocks the access to main food in addition to no order in ordering

Firstly, I would like to commend your housekeeping team for the excellent standard of cleanliness maintained in the rooms. Each day, I was pleased to find my accommodations impeccably cleaned, which greatly enhanced the overall comfort of my stay. Additionally, I was particularly impressed with the diverse selection available at breakfast. The variety ensured that all dietary preferences were catered for, allowing for a delightful start to each day. It was a pleasure to enjoy such well-prepared and thoughtfully presented meals. Lastly, I would like to highlight the punctuality of the shuttle bus service from the hotel to Haram. The buses were consistently on time, which was a significant factor in allowing my family and me to attend our planned activities without any stress or delays.