I have been to Hanoi several times and of all the hotels in Old quarter i've stayed in, this is the best. Breakfast was amazing, room was so spacious and clean, staff were so welcoming and went out of their way to welcome us and assist us whenever needed.

on one night at 4.30am, the water supply went out. the staff on duty immediately woke up and tried to help us- in 30 minutes they got the water supply back. Very impressed by the efficiency and the dedication to ensure their guests have a comfortable stay. But don't worry about the water issue- they said its super rare and it was only the 2nd time happening. Apart from that- water was good and there is hot water in the shower as well as bathroom sink.

We stayed here 2 times and I would go there again and again. The staff is incredible, everything you need you can ask them. They also offer tours in Vietnam if you decided to visit other cities. In the morning you can also enjoy a breakfast in the restaurant. The position is perfect, you can walk for a while and everything you need is there. I would highly recommend this hotel for your stay in Hanoi! See you next time 100% sure

Really like the location which located in the Hanoi old quarter. The staff was very helpful during our 1 night stay. They also provide us the ground package to Sapa and other tourist attraction outskirts of Hanoi. Night market is just one road behind the hotel. Several Halal food restaurants are also nearby within walking distance. We went to have dinner at Al-Cuisinia (Pakistan Food) that cater a big group of 18 people like us. Will consider this place if we come back to Hanoi one day.

Nothing much to complain. Everything is good since we stay only one night for transit from Sapa.

The staff are beyond lovely. They will help you with any issue that you may encounter. I fell terribly ill and one day could not even get out of bed, they were kind enough to bring me Ginger tea as well as pho to my room. They have a breakfast menu that you can select from, i didnt order anything as I was extremely ill however my sister who joined me said they had great scrambled eggs. Beds are super comfortable.

The wifi is super spotty, it is not very good. Another key thing we noticed was that the hot water would run out, you would have super hot water then it would run out and you would have to wait for it warm up again.

Away from the centre of the Old Town, but still easy to access all the main attractions. The staff were helpful and the room was a good size with old style furnishings which complemented the old town atmosphere. It also had a small balcony looking out over the always lively street below. The room had tea and coffee making facilities.

The breakfast was included so good value for money, but the breakfast room was quite small and could be crowded. Breakfast was cooked to order with a modest choice covering both local and western tastes, but limited choice of other items in the buffet. Other minor niggles were that there was no seal around the bath, so water from a shower created a long-lasting puddle on the floor and the room safe was not working on arrival and had to be changed. Some towels were old, stained and worn through.

Me and my husband are travelling through Vietnam for leisure and we are super happy to have chosen this hotel!!! We could find a better place!! All the staff members are extremely friendly, especially Long Tran, Evelynn and the night guy who doesn't speak great English but is super cute and helpful anyways. The hotel is nice, very central, breakfast is great and they serve it even at 6.00 AM! The rooms are big, very clean (which is soooo good!), bed sheets are soft and mattresses super comfy. I slept like a baby The hotel manager, Long Tran, is very competent and professional. He takes such a good care of his guests, since you make the reservation he is by your side organizing the perfect stay in Vietnam. I relied on him to organize all our North Vietnam trip: his price are competitive and the excursions very well organized. We enjoyed Sapa, Ninh Binh and 2D-3N Halong bay cruise, thanks to him. Of course we also explored well Hanoi, by foot or short grab, because the hotel is in the old quarter. We totally recommend this hotel and his staff. If coming back to Hanoi, for sure we will choose Little Town again & thank you!

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Very friendly and helpful personnel. Good breakfast with a choice of fried eggs and pancakes. Small cafes, shops, market nearby. The room is spacious, tidy, with electric kettle and tea/coffee bags refill each day. Air conditioning helped us to overlive the cold in Hanoi during our stay.

The hotel is located on quite a noisy street with a lot of trading stalls. During the time we were in Hanoi the road to the hotel was blocked for cars, so we had to walk a little with our suitcases between the market stalls and motorbikes. It would be nice to have a charger by the bed. And to separate the shower from the rest of restroom because after each washing the water spills all over.

Decent size room, excellent free breakfast included, good pressure and temperature with the hot shower / bath. Quick communication with the staff members on WhatsApp if needed to, and all staff members are trying to be helpful and friendly.

Some of the corner you can see dust not being cleaned (such as inside cabinet - as I was staying for the whole week, I would actually need to use that); although advertised as a quiet room, can still hear beeping of traffic through out (sound travel through the window)

Second time staying here as the staff are very helpful and rooms are comfortable and clean. The hotel is in a good location in the old quarter.

Room 101 should not be priced the same as other rooms. This room just up the stairs from the reception doesn't have a proper wall and door., instead it has a glass partition with shutters for privacy. we could hear every conversation in reception as well as everyone using the stairs. When we complained we were told the hotel was full and offered a discount on a spa treatment. This wasn't what we wanted.

Very early arrival, but I was given a room with a nominal early check-in surcharge. There was repair work going on, which is normal in summer. When I complained about the noise and infrastructure related issues, I was immediately moved to another, and better, room. At checkout I received a surprise. For my 'inconvenience' the hotel reimbursed my taxi fare to Ha Noi airport. And, as my flight was early, they ensured a takeaway breakfast. I'll stay here again. Staff courtesy is exceptional. So is the location. The food is simple (unfussy menu) and tasty.

More details on ongoing work while checking in.