Always nice and friendly staff

The club lounge was the best part.

check in was chaos. there were people everywhere while staff (valets) stood around. we had to get our own cart and find our own way to the front desk. the front desk was mobbed with guests and there were only two employees working. we paid for club access but our cards did not work. we had to go back down to the chaos and wait again to get the card access fixed. the room was very small but the view was nice. overall I would say that it is not worth 700 dollars per night for a queen room with access to the club lounge. I will stay somewhere else next time.

Breakfast was very good. Excellent extremely helpful security staff!

The check in staff forgot to tell me that my stay included breakfast so I missed the first breakfast. Upon checking out they mentioned it so I went to have breakfast and they told me they just closed. I requested to see the manager and was ultimately served.

I loved the fact we could ask for anything and they would deliver!!! Staff is soooooo nice, everyone is super helpful!

$60 parking… I paid for free breakfast and free parking THROUGH BOOKING and it didn’t show up on the hotels side😡

Overall everything was nice. Staff was great, and everything was very clean and comfortable. Best two nights sleep I’ve had in a long time. The AG restaurant was excellent with excellent service. location was great, within short walking distance from many of downtown Atlanta’s features. I’m particular my trip included a show at the Masquerade, short 10min walk from the hotel. I would definitely stay here again.

Breakfast variety was awesome. Room service late at night was amazing. There was no problem checking out the night before to avoid the rush.

There was still no she crab soup on the menu. Alot of reward card options were no longer available.

Amazing rooms

The location was pretty good to the interstate and airport. The beds were clean and the shower was pretty much clean.

The noise was a bit excessive even on the 23rd floor with a noise machine. Not sure what was going on across the street but it was loud. The sink did not drain and when I took the stopper out to drain it, it needed to be cleaned terribly. Other things like the mirror, around the faucets, etc we’re dirty.

I loved the view, the staff was great and the room was cleaner than any other hotels we've stayed in. The hotel was located near everything and that was a major plus because traffic is terrible in Atlanta lol. Mini bar stocked. Carpet felt clean and s soft!

There were grapes we didn't haven't found on floor. The extra $25 for a microwave, paid parking every time you left the building and the nasty attitude from one of the housekeepers when I asked for clean towels and bath cloths after we returned to find the dirty ones hadn't been replaced. She also claimed she had cleaned our room and left some bit that wasn't true. The bed was OK but was slumped down on both sides and raised in the middle. Mini bar grossly overpriced! Room small to be 5 star hotel.

The staff were very helpful and professional except one at the reception dropping calls in the middle of conversation 3 times.

No pool! This should be listed at the website.