The place with the stunning view on top of the hill surrounded with the pine forest away from any civilisation noise. Full complement of self catering facilities. Snow games equipment freely available.

Our fireplace was not working well, maybe for good, as it turned out it was not meant for warming but for cosiness. Also surprisingly we found out at checkout that the firewood was not complimentary. The sauna advertised with every apartment does not exist. Some of the houses allegedly have them, but we wouldn't know.

Fantastic chalet that housed us for our first trip to Bulgaria, the staff were super helpful (even gifted us a special bottle of Rakia) & ensured that we were well taken care of. Being able to order the shuttle bus to take us to the ski area and back was super easy and smooth. It had everything we needed to cook our own breakfast and it was a real bonus that the food and drinks at the chalet restaurant was nice, too. Massive bonus for having an indoor jacuzzi, swimming pool and sauna - really makes those long ski days worthwhile having somewhere nice to relax. Rooms are more than modern enough

The squeaky beds! The rooms were a good side, so were the beds, but the mattress was so noisy, every turn was heard and felt - but if that's the only thing we have to complain about, it was clearly a lovely stay.

The remoteness of this accommodation proved to be one of the very best things, despite having preconceptions about it being an issue. The staff were very helpful, with a positive and friendly attitude. All the staff, including the drivers and the spa workers were having a professional and respectful conduct. The rooms were equipped with everything needed for a comfortable stay with our kids. We had more than enough blankets, pillows, clean towels, toiletries, kitchen utensils and appliances. The silence was undisturbed and so beneficial for our tired and exhausted urban psyche. The 15 minute car trip through the forest to the slopes was completely fine with us and the best part was that after a tiring skiing session, one of the drivers would have taken us to the accommodations door. The sauna was awesome as was the little spa. We had a dinner at their restaurant, the food was good and the fireplace more than romantic. We brought groceries from the nearby town and cooked most of our meals at the apartment. This is a very practical aspect we are searching for while travelling with our children for more than a day or two. They also had storage for the ski equipment and free parking spots in front of the property.

We really enjoyed everything

Villas were warm, spacious, well equipped, perfect for families, amazing views, friendly staff, very kind to us and the kids

Slightly out of the way, the road in the dark is daunting or when it's snowy or icy. The distance is an advantage too and they do operate a regular and very speedy shuttlw

The service of the staff is amazing and the wellness facilities were quite literally a warm welcome after a long day of skiing!

The restaurant has limited dining possibilities. Can recommend the schnitzel and shaslick though (and the drinks!), but would have loved to see better alternatives with more vegetables after a few days.

The position was very nice

Clean was not made during our stay there, no toilet paper

Great facilities - perfect for family groups

Nothing

the chalets were lovely, and well kept.

Inside the forest, very quiet and beautiful nature all around you.

N.a

Fantastic location. We didn’t use any facilities due to other commitments

The shower