Great location next to Grand Central station and a block from the UN. Large room and very large comfy bed and mattress. Good small bathroom.

Having to run the “Times Square”-esque gauntlet of sales people stationed in the lobby, once I’d checked in, who wouldn’t let me catch a lift to my room until I’d provided personal details for their sales and marketing purposes and several times say no to their wristband and brochures they kept pushing. The lead agent was quite rude and told me “this is not a hotel, this is how it works, and you must give your personal details to us or we won’t let you go to your room”. This left me feeling frustrated and intimidated - not great after a long flight.

Location was great along with the facilities.The rooftop area was amazing at night time and wasnt' busy or crowded.Couldnt hear others through the walls was very quiet.

After reading reviews about the timeshares i was really hoping there wasn't going to be an issue about people trying to push you into getting a time share. While getting the room keys we were told to head to another counter to get a welcome package. It was there that we were talked into talking with a rep the next morning in exchange for a prize I was left on the sofa waiting ( they didnt call me to talk to the rep)for an hour and a half while my significant other did the tour. He received the gift cards as i did not because i didn't talk with anyone. Was not happy about that.

top level patio

sales people in front of elevator

everything very nice!

of course we didnt like the people after the check in who tried to sale something i dont know what. we told them honestly and clearly that we dont want anything, we just want to rest at our room and they let us go. so just be prepared for that! still the only thing i dont get is, why the hotel leaves them do it that way. how likely is it for a tourist after a flight ,trip etc,who must be exhausted, to want to hear all these?

The price and rooms were outstanding. The staff from the hotel were fantastic and very accommodating, in particular the door staff. The rooms were huge, modern and clean.

The Wyndham time share staff that sit in front of the elevators and try and push you to discuss buying a time share and sitting in on a presentation. When we expressed our complete lack of interest one female staffer was rude and muttered under her breath whilst we moved into the elevators and gave snarly looks everytime we walked past for the remainder of the trip.

The location and value for the money were exceptional.

The staff was super friendly when we arrived, but they tried to upsell us a time share. Once we refused their offer they didn’t speak to us again. They even use guilt-tactics to sell us. Put a bad taste in my mouth to an otherwise fantastic experience.

The room was great. The elevators were fast. The staff was friendly

The sales pitch to become a Wyndham owner was a little heavy handed. It wasn't bad at first, but as it went on it got worse and worse. Every time you say no, they come back with a different offer telling you it's a no-brainer and why won't you do this? SMH The sofa bed was an el-cheapo. There's a support bar that runs across the bed just under where my shoulders were. We had to take the mattress off and put it on the floor...that was more comfortable than having it on the fold out sofa frame. It wasn't a really big deal as that's just how a lot of sofa beds are.

The room was way more spacious than another hotel we stayed in Times Square, location was still just as accessible to everything, in fact closer to the main subway stations and a whole street of food and coffee right at the doorstep pretty much. Great facilities, big comfy bed, multiple mirrors, storage space and a really nice big mini fridge which was great for summer (August) as it was very hot so we could keep drinks cold. There was also option to attend their rooftop events scheduled for the week. We didn’t have much time to experience but great options on there if u are staying a while and have a free evening. Friendly staff too! They were also helpful in letting us check in early and holding our luggage while we did our last shop before we heading to the airport. There is also a hot drinks station which is also a very nice touch :) one last thing, the doorman and front of house staff were amazing and super helpful is suggesting when to take an uber and comparing prices with their options. It was raining when we left and we had help getting our suitcases into the car by the hotels door staff which was super lovely.

Overall great stay! Not much to complain about other than I wish we stayed there longer than 3 nights :)

The location, size of the room and cleanliness

Our room had a metal doors that separated ours and our neighbours room. This resulted in horrible sound isolation and it did not help that the neighbours were really loud. It was hard to get good night sleep

The room was large and well equiped. It had a Lavazza coffee machine in the room, a large desk with a roll-out extension, iron, ironing board. The bed was comfortable. The bathroom had a nice-looking design.

The bathroom had the typical American shower in a bath tub where you have only one knob to adjust water temperature. since there was a glass divider, the only way to open the tap is that you have the cold water running onto you until it warms up. My other complaint is that the rooms do not have selective collection for recycling. The sugar, sweetener, creamer, napkin, plastic straw all packaged together. It generates lots of waste.