the room was large. the view was great. we loved Guanajuato. continual breakfast was fine. large pot of coffee, toast and fruit.

the property has shuttle at set times. wasn’t hard to walk into town but expect to pay $5 taxi back up. the ride to airport was 4x the cost of didi/Uber or taxi. you are sort of stuck with hotel charge since you can’t get to downtown with luggage.

The room was the largest we’ve ever stayed in so comfortable. The patio ran the full length of the extra large room it had 3 doors you can open onto patio. The view was spectacular you can see lots of historical building. The hotel provides a shuttle with limited distance but if you pay a little extra they can take you further. The Taxi’s are very reasonable if you want to stay longer or the shuttle will meet you at the university. Staff was very nice and help with what ever you need. The restaurant has great breakfast and service. Suggest the tours the hotel can set you up take lots if pesos if your a shopper you get to go too many different places that have local items.

The pictures of chocolates in the room would only be if you put them there or maybe is you requested them. You can purchase the chocolates in the lobby. So not all bad :)

Nice and clean, room was very large and the view to the city was spectacular

The noise every morning after 8am. Since our room was the one under the kitchen we heard all noises

Stuff very friendly and kind to help what we need

Location is not so close to downtown ,and address on booking is not correct

Beautiful View great price.

The food need to improve.

Breakfast was hot and delicious, made at your request. Free shuttle to downtown Guanajuato was a plus!!!

Cable tv not available.

Location

Restaurant close to early and minimal shuttle service times

The room was nice, spacious and very clean. There were additional blankets, a couple of water bottles changed every day. There was a closet with plenty of drawers and space for the clothes and luggage. Complementary hot coffee was offered and provided during the nights at your door. The TV had plenty of channels available. The staff was very friendly and help full. Since the city of Guanajuato is very confusing to the tourist, we got lost so they sent some one to look for us and guide us to the hotel. The hotel provides a free ride service from the hotel to the downtown area and back at certain hours, so from 10:00 am to 11:00pm they will take you back an forth. This saves you a lot in taxi services. The view of the city from the hotel is exceptional. The view from the terrace at the restauran was also very good.

The hot water at the shower was not hot enough. The continental breakfast that was included with the room rent was not really that much. 6 tiny slices of fruit, two slices of bread and coffee. For the price of it, it was not worth it. We had to buy an additional breakfast, which was ok. It was not easy to get there. There is nothing close nearby that you can walk to.

the view! Upstairs suite had its own balcony

The bed in the smaller room was like a board. We asked for another bed, & they offered us a family suite, but charged us extra - and we had to move back to the original room on our last day. I slept on the 5’ vinyl couch. They would not refund our money so we could find another hotel. I must say the big suite was gorgeous, but no bargain. No coffee, much less food until after 9.

Estephanie (I don't know if I spelled that correctly) was a lifesaver. She spoke English and was able to explain everything to me. She also helped me get a taxi for a very early flight. I also appreciated the 4 pickup times from the town center since that steep hill in high altitude to get to the hotel is killer!

The included breakfast was toast and coffee....wish I got something different.