The bed was comfortable

L , Charging $2.50 for the water in the room.except for gold? members. Really??? prices in your mini mart, and restaurant. The damage deposit of $100.00 that was held for 3 business days which which was on a long weekend ,so 5 days. Does Hilton really think a couple in their 60's are going to trash your rooms? We had no plans to stay at a hotel in Toronto after our flight from Europe,but our accommodation fell apart just before boarding our flight.So had to find something very last minute. Have never stayed at a Hilton, and never will.

Hotel check in and out was very efficient. Staff were helpful. Restaurant meal was very good and staff in the restaurant were very pleasant and efficient. Our room was very well appointed. Comfortable bed.

The reason I didn't give this a higher rating in terms of comfort is because our room (216) had a VERY noisy air conditioner. It disturbed our sleep all night, and it appeared impossible to shut it off (we tried). This was a shame as really the whole point of our stay (due to a late check in from a flight, and an early morning departure for another flight) was sleep! The room was quiet, dark and comfortable and would have been perfect aside from that but it was so disturbing we feel obliged to mention it here to explain our rating. Obviously, we don't know if it is just this particular room or if this is usual in the hotel. As we were only there for a few hours and weren't about to ask for a room change late at night we didn't mention it to the hotel, which perhaps we should have done.

The hotel staff worked with me when we first arrived. I was not aware of not being able to use out of country debit cards, the hotel staff was patient and understanding. We utilized the swimming pool and spa which were perfect after the long ride and congestion of Toronto. (If using the swimming pool and spa area please make sure to wear at least sandals or something because we saw someone fall in the hallway due to the slippery wet floor - only an observation). Our room was very quiet and comfortable. We couldn't hear the planes at all even though we were right next to the airport. The hotel is attached to a restaurant which we ate at for dinner. The food was amazing! Overall we had a very good experience at this hotel.

The hotel systems were down when we first arrived but that was due to an update that affected international travel and businesses so it was no fault on the hotel. The parking out front of the hotel was a bit confusing. The hotel staff helped me to understand what I needed to do.

It was a perfect location for us, having flown from Australia for 21 hours! We were delighted to have somewhere to stay close to the airport and with free airport shuttle buses! Despite being close to the airport our room was extremely quiet. The bed was comfortable and the bathroom clean and shower great! I was pleased to use the laundry after 3 days of travelling and exploring Toronto - they sold washing powder & exchanged money for coins to operate the machines. Our room was cleaned each day and new towels provided. We ate on both nights in the restaurant attached to the Doubletree Hilton and my husband got breakfast at the Starbucks on site. The staff were helpful and polite.

We had trouble with the wifi the entire time we were there! It would not work in our room, nor the lobby, nor Starbucks. We complained several times but nothing could be done. We did go into the restaurant attached to the property and log onto their wifi.

We arrived at 2.30am and were welcomed by reception who had everything organised for us. The driver of the shuttle bus from the airport was particularly helpful making sure that everyone was on the correct bus as there are two Doubletree hotels, and helping with the luggage. Room was comfortable and warm. Breakfast was good with plenty of choice to suit appetites and pockets. Oh and of course the cookies!!

We couldn't turn the heating down so there was a constant noise throughout the night. They could have cleaned properly behind the table with the TV, etc on it. For some reason this had been pulled out not by us and so we could see a lot of dust, rubber bands, etc behind there.

Location for us! We had stayed there 3 weeks earlier as we were doing a road trip in a hire vehicle around Eastern Canada. This time we needed to return our hire car & then fly out the next morning internationally. They have an excellent shuttle bus service. It is very quiet for sleeping and the rooms are extremely clean and comfortable with a big king bed and the bathroom is spotless. We had trouble on our previous visit with wifi not working but this was rectified this time. The restaurant attached is great for meals as is the Starbucks for coffee & snacks.

This time I found the staff member who checked us in was not as helpful as previously - not as welcoming and not giving clear instructions on the wifi as we had previously had problems with connecting. The next morning we had a lovely young lady whilst waiting for our shuttle bus who was very chatty & helpful! The price we paid for this one night stay was way too much compared to 3 weeks earlier when we stayed longer but we needed to be there for our flight.

It is a nice hotel, 3 minutes away from the airport by taxi. Before arrival I requested an early check-in due to my early flight, and the hotel team responded that it was difficult to guarantee, but they would try their best. In fact, when I arrived the hotel was full. I waited for a couple of hours in a cozy lobby area with comfortable sitting, and 3 hours before official check-in the front office team offered me a room. There was a very nice lady at the reception, who was very welcoming. The hotel has a nice city view, good (typical for the region) breakfast, very clean and well maintained.

Comfortable, quiet,very clean rooms close to YYZ with good free shuttle. Ample parking for $28 per night. For longer stays, a Park and Fly lot is right beside the hotel. Very good front desk staff, and fast, easy check in/out. Small snack store, as well as Starbucks in the lobby, with a Turtle Jack's restaurant beside hotel.

For those flying in after 10PM, know that room service and the nearby restaurants are shutting down then, leaving little option for a light meal. (we were there on a weeknight).

The entire staff was very nice. But, the shuttle driver was EXTREMELY nice and accommodating. At 1:30AM that morning he willingly took my daughter and I to the airport to collect our luggage which was lost! He was exceptional at directing us to the correct area in the airport to collect our bags and told us where he would be waiting for us. I’m so sorry I did not get his name.

We were not given any of your delicious cookies at check in.

I absolutely loved the shower!!! The shower was my place of zen, it was my peace, it was my tranquility, it was my happiness. The room was clean and no outside noise…..Honestly my whole stay was exceptional and I wouldn’t change a thing. I will definitely stay again whenever I am in Toronto and will always recommend the hotel to friends/family.

No negative review.