The location is great- close to restaurants, convenience stores, and bus routes. The staff were really friendly and check in and out was easy. Got deposit immediately back to my card at checkout. The room was comfortable and clean and had good light from the big windows which are tinted from the outside for added privacy (there's also curtains). Ordered room service once from the restaurant which was delicious and good service. Strong Wifi and smart TV, great large desk in bedroom, spacious bathroom with great lit mirror which makes up for no windows in there.

I think my room just needed some basic maintenance, none of these things were major: The AC really wasn't very strong so was a bit hot at times. The fridge was really cold and freezer compartment iced over. There was a drawer dishwasher but it didn't work and was nothing to manually wash dishes. Curtains could do with a clean. There is free wifi but I had to often reconnect, and got kicked off one device at one point.

price was good, clean tidy, beds reasonably comfortable, kitchen had most equipment needed if needed, location is ok only 10 min down hill to theatres etc with a sobering walk back up hill after or a scooter ride, onsite safe and secure parking a bit extra but have stayed in more expensive places and had to drive somewhere else and park and pay anyway

the glass screen in between the bedroom and bathroom, when someone used it in the night and turned light on it lite up the room like daytime, very small lounge kitchen area if sleeping 4 people in 2brm apartment only 3 chairs at table and 2 lounge seats but do aware it was an difficult shape and space to furnish otherwise fit for purpose as you don't spend a lot of time in there

Staff were mostly friendly. The bed and pillows were so comfortable. Room had everything I needed (except a shower cap). Bathroom was good and the single room had a kettle, toaster, microwave and mini fridge, so great facilities to be able to save a bit of money by heating some meals in room. Tea and coffee provided.

Being a more budget friendly option meant missing out on other facilities such as a gym or pool. There were a few issues during my stay, the biggest of which being that the aircon wasn't working for the last few days of my stay, meaning the room got too hot.

I have stayed in hotels run by VR throughout North Island and they are known to provide a comfortably and luxury stay in a good budget. The location being in CBD gets quite busy and major tourist attractions are nearby. The 24 hour front desk was quite convenient because I was driving in from Tauranga quite late at night. Check-in was easy and I opted to have an on-spot parking spot for my rental car, which costed $45 but worth it considering the safety and lack of parking nearby. The room matched the pictures and description with ample space and cleanliness. A small, well equipped kitchenette and living room with tv followed by the bedroom and shower next door. It had a central heating/air con for each room. The shower had fresh towels with basic amenities. The bedroom had good amount of lighting, storage and ports to charge my devices. Overall a good place.

The wifi was pain to sign-in and for most it didn't even connect me to internet. There was a free usage limitation too. The entry to the room was a pain with the kitchenette counter and self-closing door being right next to each other, it is easy to get locked out of the room trying to wrestle my bags in and out. I would have preferred to have a system to hold the door open while I move the bags in and out.

Amazing reception staff! Friend was arriving later than me, allowed her to pick up a key card when she arrived. Clean and tidy, room came with toiletries. Had a smart TV, which made watching things easy. Full kitchen, which can save a good amount of $$ when travelling, this is why we booked. Bed was super comfortable, king bed made up of 2 beds pushed together, which doesn't bother me one bit. Right by bus stops! New Market is only 15 minutes up the road.

Full kitchen, but had to ask reception for a frying pan, frying pan was poor quality. Weird window in bathroom, it's frosted but still strange, especially when sharing a room with a friend. Let's a lot of light in at night. Not sound proof at all either. No opening window to let in some fresh air. No extractor fan in the bathroom, so much steam! Lamps beside bed had USB ports on them, but they didn't work.

Modern apartment, elevator right to your door great for a night stay. The buffet was also delicious! 🥰

Pillows were well used and very flimsy. Having only one room key card to use for the elevator and for the power of the room was slightly inconvenient. And the ceiling particularly in the bathroom needed a good clean as there was black mould present. Also note that the apartment is very close to K road so we had some very interesting characters come up to us while we were waiting outside 😅 (Not the hotels fault but thought I would note 🥰)

Good location if you need to be in the CBD. Parking can be a bit of a challenge but we managed between paid parkings and public on street parking (the hotel has parking at additional cost). Nice spacious room, very large and comfortable bed, comfortable bathroom, albeit we had a fully accessible room, with kitchenette as well that we didn't use. We booked for three people, 2 adults and 1 child. The room came only with a king size bed. I didn't notice that the third bed should have been requested and paid on top, however the hotel crew was very cooperative and provided a third wheel away bed for the second night at no cost.

The location was perfect for my purpose. The foyer is excellent as the first thing to see. The receptionist was very friendly and helpful. Throughout my stay actually. The room was perfect for my purpose. I had clean towel everyday and the rubbish was taken everyday. The breakfast i had every morning, alfalfa sprouts on poached eggs, toast, bacon and a cup of tea, was excellent to start my day. I was there 4 mornings. The waiter at breakfast was always very friendly and helpful.

The breakfast was beautiful,10pts who made the brekky,especially the scrambled eggs.We all enjoyed it.

Easy to access a good sized double room suite. A good sized bathroom and kitchenette. We knew the hotel was up Queen Street away a bit from the main downtown viaduct area so expecting walking and while it is up Queen Street which is on the climb it was very accessible for our needs. We were able to park on the property and the hotel let us leave our car and belongings in there for the rest of the day after checkout so we could do Auckland on foot. The hotel did have a breakfast area where you could purchase breakfast, we did not use it but the variety looked quite good and again value for the money. Excellent value for money though.

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