The room was nice and comfortable, great location and the breakfast was perfect. It is served in a nice roof top area with a nice view of the streets. The staff are very nice and welcoming. I also book a tour to Sapa with them and it was good They even kept my luggage in their storage while I was in the tour, even if I wasn’t going to stay in the hotel upon my return

Nothing really, everything was perfect

The location was centrally located in the Old Quarter, walking distance from the Water Puppet Theatre, many amenities and places to eat. The staff was exceptional. Ms. Lily, the manager, arranged seamless transport from the airport at a fair price. The same for our trip to Ha Long, and she checked on us after arrival which was above and beyond. They exchanged money for us at the current rate with no fees. Sophie/Sofi was also very helpful in letting us know when historic places were open and how to get around. Breakfast was the best we had provided so far on this trip. A delicious variety of freshly made choices, fruits, veggies, hot dishes, eggs and other choices to order. All provided free on a rooftop dining area with interviews on three sides. The room was clean and comfortable. Showers were always hot and the a/c worked great. There was also a heater in the room in case we got cold. I would definitely stay there again and highly recommend it to friends, family, and all respectful travelers.

No memorable shortcomings at Golden Moon.

Staff was outstanding, people in reception were extremely kind and spoke great English. They helped us book a day trip and advised on best options. All went very smoothly. Simple hotel, no frills, it had everything we needed for a short stay. Great location in old town, room was quiet - we didn't hear the street or the neighbours at all.

Great value for money (we booked last minute for a few extra days in Hanoi so gotna great deal). We were welcomed by Miss Lilly with a lemon drink and watermelon which was very kind. Room was much bigger than expected and the shower/bathroom was not a wetroom type (we read a lot of reviews with people complaining about wetroom bathrooms, however either type don't bother us). Breakfast was great! On the roof terrace with lovely views and a great selection of fruit, cheese, ham etc. and the option for cooked items such as eggs and pho. Staff were so helpful and friendly, but not overly so or in your face with it - perfect. Would definitely stay here again!

Amazing hotel! The staff, in particular Sophie and Lily were so helpful and went above and beyond. We arrived and they gave us some fruit ! The rooms were so clean and the beds comfy. They even upgraded us to a larger room for my birthday! The breakfast was delicious too! Location is fantastic.

Nice customer experience! The hotel is located in a small side street in the center of Hanoi, old quarter, which makes it super central, still remaining relatively calm at night. The rooms are bright and clean, equipped with all amenities. However the service made my stay unique. Lily welcomed me with a cold juice, showed me the room and helped me navigating through the activities during my stay in Hanoi. If I ever come back I would definitely come again!

The staff were really exceptional helping book stuff, great recommendations and even providing us with a takeaways breakfast when we had to leave early the last day. Such an amazing stay.

This cute hotel is very well located in the middle of Hanoi's Old Quarter. It is surrounded by a number of facilities like restaurants, coffees, groceries shops and even a pharmacy. The rooms are spacious, the bed is big enough for two people, and they're equipped with AC and blackout curtains for a good night of sleep. The housekeeping is done on a daily basis, and both the shower products and the bottled water are refilled. The breakfast is good, there's both a la carte and buffet options. Last but not least, the staff. The staff is great, friendly and always available to help. A big cheers to Lily, the manager, who made her best to improve our experience.

Perfect location in the old quarter of Hanoi in a small, quieter street. Very friendly staff and great breakfast (eggs, toast, fruit, yoghurt, rice, ...) on the upper floor. Rooms are not that big but that's fine. It's definitely worth the money.

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the room is clean and good enough for me. the bed was comfortable that i was knocked out when i checked in. i was here in the first week of January, and it was cold so i turned off the air-conditioning and there was a night i have to turn on the heater (never had one before since im from a tropical country) but it did kept me warm all night. staff are awesome, Lily was easy to talk to and the other dude (i forgot to ask his name) helped with the bags and all. the hotel entrance is not on the main road, so look for the small sign. location is great,near to the church if you want to see that daily, the known pho place, a really good pastry, it's also near the Michelin star bun cha place. i enjoyed my walks here and i couldn't find any reason not to come back here.

id advice to let them know that you'll arrive early. coz it seems in Hanoi, 5-6am is too early and they have to halfway close the doors for security purposes. so before you arrive remind them again. other than that, the rest of my experience with them was pleasant