The staff was simply lovely. When we arrived there was a handwritten note thanking us for our reservation, which I have never had happen at any hotel. The staff were very helpful and gave us good tips as we were a big group traveling through for our first visit in London. Added plus is that it was right off the Earl’s Court tube stop.

Coming from America, we are used to more space or adjoining hotel rooms for our family of 5. We realized that our expectations aren’t in line with how hotels usually operate overseas, so the hotel placed our 2 rooms right next to each other, which was perfect.

Lovely hotel. We were traveling from Dublin and Vienna for a family funeral. The family oriented room was perfect, as were the facilities. Lovely welcoming hand written note inviting us for a drink in the reception area which we were not in a position to avail of, given the circumstances, but would when we stay again. Great check in, lovely, informative staff and this high quality service was sustained when we needed extra hangers, help with preparing formal clothes for the service etc. Excellent mini kitchen facilities, great tea and coffee in the room provided as standard. Smooth check out, very understanding policy storing cases after our formal check out before departure for the airport. We will definitely be back and would recommend to any friends visiting London.

The drainage in this part of London is very antiquated and the toilet clogged one morning. This came as no surprise to us or the hotel, it was sorted immediately.

The hotel is situated a couple of minutes from tube station and the High Street. For me it was the staff that made this visit memorable, they were 5 star first class. They litrally went above and beyond, nothing was too much trouble and exceptionally helpful. The Royal Kensington should be very proud of every single member of their staff. Room clean, kitchenette excellent as was shower and towels.

Our hotel room booked as a King twin was very small although reception had said it was a spacious room, I think he probably thinking of a different room, it really wasn't, although the beds were nice and big. The bed literally up against the window was very drafty but again the heating was good so not really a problem.

The Hotel does not have a breakfast room or a restaurant or a bar. It is a simple Hotel with no extra amenities but it is clean, good quiet location. There is shampoo, conditioner, shower gel, and lotion in the bathroom. The room has tea and coffee facilities but no mini bar. The bathroom was spacious and clean. The bed was comfy and the room a decent size with an iron and ironing board, and a desk.

Everything was fine but it's nice to have the option for a breakfast. I know I could have ordered something to the room but going to a breakfast room is nice.

The staff is extremely responsive, professional and friendly. The location was great, a short walk to 2 different tube stations. A few nice pubs and breakfast places right nearby. They have a happy hour from 6-7 in the lobby where you can get a free drink.

The room was small, but that was expected as it's the way it was advertise on their site. But we didn't spend much time in the room, so that didn't matter. But make sure you check the listing if that sort of thing is important to you.

I was well looked after by the friendly staff. I had a single room, it was very comfortable. It had a small kitchenette with a coffee maker and a microwave, plate, cups, cutlery for one. I loved it here and would definitely stay here if ever I'm back .

I didn't expect my room to be cleaned after 1 night (i only booked for 2) ,and the towels replaced and I had my suitcase open on the bed. I'm not complaining my room was tidied, but if i had of known someone was going to be coming in, I would have had my suitcase closed, so that all my stuff wasn't exposed.

Very friendly and helpful staff!! Good size room! Clean. Comfortable bed. Short walk (about 4 minutes) to the nearest tube station, Earl’s Court. This was my fourth stay; I will certainly come again.

A loud family with (screaming) children staying in the room opposite mine. This was my fourth stay at this hotel. I had the same problem on my second stay (different loud family with children, though…..). No idea why parents with young children book a hotel. Anyway, this has nothing to do with the quality of the hotel, which is good!

The helpful staff, the room facilities; kettle, microwave, fridge, sink

We had a small double room which wasn't big enough to sit in really. If you're staying for one night you can manage but for a longer stay it would not be suitable. It was the last room available when we booked online and it has become clear that you will get a better deal if you book direct with The Resident Hotel instead of through an online site. I'm sure that the bigger rooms would be perfect for a longer stay but it seems that all the hotels all over the world are full at the time of writing, it's certainly hard to find a good one at a reasonable price. The Resident is reasonably priced given the location if you book direct, which I didn't do.

Let's be starit forward, when you on a trip, you need a safe and secured place, calm, clean, and in a good area hotel. This hotel checked all the boxes, it is very safe and secured, very clean, very calm and had a calm area also, and in my opinion this hotel is in the best area in London, a 100 meter away from Earl's Court Station, the station that connects you with the most areas or stations that you will go through with your vacation. I recommend anyone to book this hotel.

The staff were wonderful, so helpful. Because I was celebrating a birthday while I was there, they put balloons and banners in my room as well as a hand written card and a gift of chocolate. This was very much appreciated and a lovely touch. They also ensured our room was ready early for check in.

The room was very small, I understand this is typical for London and this part of London but we have stayed in others much bigger for a similar price. The bed was small and wedged into a corner with walls on three sides and a desk on the side that you could get in and out from.