The facilities were very clean and other guests were respectful. Its location is great, just a couple minutes from Shibuya Scramble. The rooms were big enough for me (180cm).

Lockers were not large enough for my duffle bag, not a huge problem as there is a room for larger cases with bike locks.

Convenient, inexpensive, orderly, kind staff, comfortable bed and a variety of items to choose from and use in the bathroom. It's slightly dated and older, but seems well maintained. Location is quiet and a short walk from downtown Shibuya but getting there is only slightly complicated due to construction.

My only issue was with the towels given to me in my locker. They appeared clean and folded. I used the hand towel to to dry my face after washing it and I experienced a negative reaction. I woke up in the middle of the night with sticky mucus eyes. The towel may have been contaminated or placed on a contaminated surface. I might suggest disinfecting the surfaces in the washroom and the insides of the lockers more frequently or reevaluating current laundry methods. Symptoms seemed to go away the next morning, so I wasn't overly upset. Other than that, no complaints. Overall, positive stay.

The location was excellent and great value for money. The lockers were good size just enough for my luggage case size.

The hot water in the drinking water machine supply did not work which I needed. So had to kept walking to a convenience store to get. There was no facility even paid for offered for luggage storage after check out. There was no communal room as pictured on the website, where you were able to sit, eat or work. This was misleading as there was one on the booking.com website. This should be removed if this is not available.

The staff were very friendly, helpful and accommodating. The bed was comfortable and there was enough storage room for all my belongings. The facilities were very clean everyday.

One of the sinks and one of the showers were broken during my stay, so I had to wait to shower sometimes which was inconvenient when I had to be somewhere at a specific time. The shower door also fell off at the end of my trip.

Everything about the place was great. First, you can leave your luggage there early, before the 3:00 PM check-in. You can also check-in very late - up to midnight (though the concierge desk is 24/7 so you could push it past midnight...). Second, the place itself looks very clean and modern - no evidence of wear and tear there. Third, dealing with the concierge was pretty easy since they know the phrases "check-in", "check-out", "I will leave my luggage here" and then know where to carry on from there. They have limited english, so don't expect to have a conversation with them. They have two places for you to put your stuff. They give you a personal locker (around the size of a high-school/gym locker), and they also have a room where you store your luggage that you cannot put inside your locker. You have a shared sink/mirror area, where they provide combs, face care, lotion, toothbrushes, razors, etc., which is nice. The showers are individually separated from each other, i.e one closet-sized room per shower, and there are three (normally four, but one was closed off for repairs when I was there) rooms/showers. They come with shampoo, conditioner and body wash. The restroom is in a separate room, and is very clean. The bed/room itself is comfy, clean, and pretty spacious. Just remember that you booked a capsule hotel, and adjust your expectations to that. The location itself is like ~10-15 minutes away from Shibuya Scramble crossing, so it is a great location. Just take care that getting to the hotel from Shibuya station involves climbing some slopes and you'll have to go out of your way to find elevators/escalators to get there with luggage.

There was nothing that I didn't like. The only thing I could say that was a little bad was that there was no elevator. It is only ~10 (or ~20 depending on which floor they place you in) steps that you have to bring your luggage up/down, so it shouldn't really be a problem for most people, but a little gripe nonetheless.

Great location, short walk from the scramble crossing! 7Eleven and couple good restaurants right in the corner. They provide everything you would need: towels, slippers, shampoos, even toothbursh/-paste. Cleaning happens every day and everything is top notch clean. Friendly staff and always down to help!

This is not a social hostel. A lot of people are japanese and they just come here to sleep for a night or two. If you want to hang out in the common area you have to pay — mostly this is just a place to sleep! The wifi doesn’t work, but if you need to use the internet there is a free public wifi-spot just next to the hostel towards the 7Eleven. I usually sat there for 10-15mins to catch up!

Location was great for what we needed, staff were very pleasant and the capsule (Premium) was comfortable with a bit more room. Great having amenities like toothbrush, comb, shower gel etc all to hand without needing to dig through a suitcase. Staff were accommodating with holding our luggage before check in allowing us to explore.

Very first world problem, having a bit more space to repack a suitcase would be helpful - we did this in the locker room as our floor was quiet and not many other suitcases where present.

Excellent facilities Complimentary toiletries

I liked that the Hotel staff were friendly and helpful. My luggage was a day late and they understood that it was arriving the following day. I liked the fact that it wasn't far from the station and the busy shopping areas and food areas. It was a five minute walk if that. The hotel is just down a side street from a major hotel, so finding it was easy enough. What was nice was that it was also quiet. I didn't need to get a bed with a TV. Next time I will get a normal cubicle. For a solo traveller it was perfect. Had its own laundry room too on the floor, came in handy when I had to wash and dry my clothes until my suitcase arrived! They had toothbrushes, disposable razors, shower products etc. Could not fault it really.

Very little to be honest.

Pretty nice. You get a capsule, a locker for baggage, access to a shower and 1 washer/dryer combo machine. There is an open area behind reception for work or just sitting and drinking some provided beverages This place is very close to Shin Okubo station, so you don’t need to walk much. Just don’t get off at Shinjuku station on the Yamanote line

Baggage has to be handled in the locker area(not in your capsule) so it gets cumbersome to put new things away or rearrange luggage. You also can’t wear shoes into the capsule area but that’s a custom you will see in other places too.