The property is beautiful and the staff is friendly. I wish there was a real beachfront, but there isn’t. There are hidden fees that I wish I knew about before booking and not after I was changed $340 for extra things that I didn’t know I was going to be charged for. The food is good but very expensive (to be expected somewhat I guess - it is a resort after all, but if you are traveling with a family it gets very pricey). We did enjoy our stay, however.

Hidden fees (parking, resort fee, cleaning fee and whatever else that I don’t remember. Also Booking stated property didn’t allow animals and we left our dog at home to only see a lot of people with their dogs at the hotel

The hotel staff, especially the younger ones, were warm, welcoming, and helpful. The young bartender at the Tiki Bar provided excellent poured drinks. The pre-mixed daiquiris were AWFUL and the older gentleman bartender really watered down the drinks he served. The breakfast bar staff were friendly and helpful, too, as were the desk staff. Overall, we really enjoyed our stay and our room, although we continue to be puzzled by rooms that are designed for 2 people that have only one comfortable chair and ottoman. Two people need two places to sit comfortably...logically. We especially enjoyed our time by the pool, sitting in the wonderful breeze while sipping and reading. We'd go back!

The Tiki Bar was a true disappointment. For the $30/day resort fee, the beverages (at $14 even during happy hour!) should have been top drawer, but they definitely were not. The pre-mixed daiquiris were AWFUL and the older gentleman bartender really watered down the drinks he served.

The room was clean, and maid service did an excellent job for room 330. The pool was clean and temperature perfect for a 95 degree day. We used the infinity pool and loved the view and the poolside service! There are plenty of loungers, umbrellas and many other varriations of seating. The entertainment was lovely and fits the tropics. The Eventide Sunset Celebration takes the cake! We sat down on pier and enjoyed the most beatiful sunset. We will be back next year as we come to the keys twice a year due to we are Floridians and an escape a few hours away is a real treat.

I did not like kids playing football and whizzing ball past our heads. Kids Jumping in pool big splashes over and over not just one time to get in pool. Finally after about an hour they moved on. I guess there is no designation from adult or 18 or child pool.

Loved the property. Location and layout are great. Staff were all very friendly and attentive. Shamika who checked us in was amazing! Carline was also awesome and super friendly. Another gentleman, whose name I didn’t get, seemed to be everywhere and was always asking if we needed anything. We would schedule another trip to Florida just to stay here. We only booked two nights because we were headed to Key West. Arrived at hotel in Key West and was very disappointed after our stay in Marathon. Weather was very cool so we couldn’t enjoy the floating ocean cabanas and beach. Definitely will go back!

The only food options are a Starbucks in the lobby, which gets really backed up in the morning, food was great and cooked to order breakfasts with some nice options. The other is the pool bar. We arrived in the evening and wanted to stay in for dinner. A indoor restaurant would have been nice. It was cold and later started to POUR down rain which couldn’t be kept out. Also impossible to eat before food got cold.

Well maintained grounds. Seemed like a variety of things to do for different age groups. Two pools so you could find a quiet one. Having stayed there a few years ago at the two different hotels, I was surprised to see three properties under the Faro Blanco umbrella? But life always has changes. Glad to have a front desk person! Some hotels are changing to online/faceless access. I will not choose those!

I was surprised by a $20 “self parking” fee put on my credit card at checkout. I have paid extra for get parking in big cities where parking costs are at a premium. But at t your lovely big property, this just seemed like a money grab and one I did not notice until I had left the hotel. I did not see that fee mentioned when I was prepaying for my room and taxes and fees were added on.i expect my total to remain the same!

the breakfast is amazing, excellent choice and quality at the bistrot

The bar at the pool is not a real restaurant. a property like this must have a good restaurant it’s unacceptable to dine with plastic glass and fork/knife

The location. The property was amazing, especially the pool and beach area overlooking the water. The bonfires were great - perfect for the sunset. The hammocks and other seating by the water were very nice.

The front desk staff (both day time and night time) were very disappointing - never smiled; were not warm, friendly or welcoming. Some of the staff were very friendly such as the housekeeping staff and the Blue Waters staff.

I am SO picky about cleanliness when I travel and was pleasantly surprised by the hotel. It also was much more spacious than I expected and had great amenities - e.g. fabulous balcony, closet with shelving so we weren't tripping over our stuff. Pool was great and we enjoyed the food a few times as well. Also very much appreciate the cafe in the morning. I am a tea drinker, and was able to buy tea and not just suffer through coffee to get my caffeine fix.

Our room was very spacious and we did have a view of the ocean but did not have a balcony. The pools were very nice and it was nice to be able to have a snack/meal and/or cocktail by the pool. The breakfast was very good as well.

The drinks were mediocre and the food was just ok. The bathroom by the pool needs to be cleaned and/or renovated or painted, seemed a bit run down. The $30 per day resort fee that you could get waived if you spent $30 is a bit confusing and we ended up many days just buying snacks and junk food in the market to make it up. I appreciate they allow you to get reimbursed however.

Friendly staff, nice atmosphere and spacious clean rooms. Large walk-in shower in the bath was awesome! The infinity pool by the ocean was perfect for cooling off and watching the iguanas was a treat!

The seaweed was trapped in a couple of areas around the resort and created a smell that I didn't care for, but due to the eco system it was left in place for the birds and fish. So, everything was okay after learning that!