Completely marvellous experience. The staff were welcoming and helpful, they did everything to make us comfortable and help us enjoy our stay. If you want a truly exceptional experience of Japanese-style rooms and meals (not to mention the wonderful hot bath) this is the place. I am so glad that we opted for the half board, as the beautiful evening meal was a special way to celebrate the last night of our holiday. Staff gave us good advice for exploring nearby and finding the best spots for views of Mount Fuji (not visible from the hotel itself). [This is a real review, I'm not being paid for it, we genuinely found this an exceptional hotel :-).

You might find the hotel a little difficult to find if driving, but it is nicely located on the hillside, tucked among the trees. Use your satnav. Turn left at the little local post office. Follow the single-track road round to the left. Look for the name of the hotel written discreetly on the letterbox by the steps up to the main door.

Loved my stay at hakone! although traveling there from osaka was quite a commute it was so worth it. my friend and i ended up arriving around 6:30 which is right after dinner started, we were greeted w a warm welcome and taken up to our gorgeous room before joining dinner. our meals exceeded my expectations! our plating was set up and we had an 8 course meal that was prepared so delicately and everything was so delicious. you can tell they put love and effort into every course and there was only one guy running everything and he was so sweet and did an amazing job! we mainly went for the onsen which was also amazing, during morning time its a public onsen so anyone can go, and i night you can reserve a 40min time slot to use privately. the onsen was much needed during our busy japan trip it definitely healed me, and breakfast was many courses as well and prepared perfectly. overall this stay was really amazing and i wish i stayed for longer!!

the commute was a bit tiring since its uphill so after we got off the bus we had to walk up quite a bit with our luggage but the stay itself was perfect no complaints :)

We had the most relaxing stay here, the room was so cosy yet spacious and we were able to book the onsen for private use after dinner for an hour which was a great experience. The dinner and breakfast was beautifully presented and absolutely delicious- it was a perfect sample of local foods and dishes we wouldn't have been able to order on our own in a restaurant. You will leave very full! This was such a special experience and would definitely recommend anyone staying in hakone stays here!

Nothing - it was amazing!

Food is absolutely delicious and will definitely be one of the best meals you'll have in Japan. The staff is also incredibly kind and helpful. The hotel manager took us to the bus stop in the morning since we couldn't get a taxi and he even mailed my jacket (which was forgotten in the room) to another city.

Hotel is a bit dated and onsen is indoors, but that's clearly advertised in the pictures/reviews.

The owner was extremely kind and very helpful. He went out of his way to make sure we had everything we needed and helped us figure out how to get to where we needed to go. It was also nice to have the opportunity for private onsen. The highlight though was the food. The meals were absolutely exceptional. The quality and presentation was some of the best we experienced during our entire trip to Japan!

The onsen was indoors.

The hotel is absolutely amazing, immersing you in the traditional Japanese ryokan atmosphere. We loved the onsen, and you can also book a private onsen after dinner. The traditional kaiseki dinner and breakfast are delicious! The place is very quiet, providing a perfect retreat for relaxation during our busy trip through Japan! We would love to come back.

Breakfast and the dinner menu were both wonderful, my partner is vegetarian and the staff were happy to accomodate her with vegetarian dishes. Both of our menus had a large variety of flavours and the presentation of dishes was beautiful, also the view from the dining room was pretty. With only six dinner tables in total the surroundings was quite intimate. Both the room and the baths had authentic Japanese feel to them that made the experience memorable for us.

Amazing food, quiet ambience, and excellent service. The staff served completely vegetarian meals at our request and it was the best I've had. The location is a short uphill walk from the bus stop. On the way down the staff even drove us to the bus stop because it was raining. Overall amazing experience

Nothing

Small peaceful place with small number of rooms Massive room on the 2nd floor Able to book hotspring use after dinner Wonderful Kaiseki style dinner and big breakfast

Parking was a bit tight, surroundings (such as garden) not well maintained unlike several other properties in the area walls a bit thin

Everything was amazing! The room was very clean and had a great view. Dinner and breakfast were not only delicious, but aesthetically pleasing too, it was a special experience for us. And the hosts are very welcoming and kind(he offered to drive us to the bus station - which is very close, but it was pouring with rain).