Quiet , friendly and discreet .

It is very expensive for a Hotel which doesn’t have the wow factor . It’s more of a living room experience downstairs , cosy but not wow .The rooms are comfortable but the bed itself is just ok , other 5 star Hotels in the city have better . The spa.. which we had high expectations of has no jacuzzi , the steam room wasn’t working in the men’s that day and the gym is fully equipped but smaller than it looks in pictures . We have stayed in high end hotels all over the city and although the staff are lovely , it’s a notch below some of the others for the cost .

Phenomenal hotel. Perhaps my new all time favorite in NYC. Rooms are exceptionally large for a NYC hotel, staff was stellar and incredibly kind, fabulous check in process, food was great, lounge was marvelous. It's a slice of Europe tucked away in the middle of Manhattan. The courtyard is epic. It's almost like the hotel is soundproof -- I didn't hear a peep of street noise. The halls and walkways are almost spiritual. Had I only had time for the spa -- anything Japanese inspired is sure to be incredible!

I wish I had been asked for an option on what amenities I would have preferred in my room (I had no courtyard view and no bathtub even though the room I booked did offer that). That said, I should've also asked for it upon checking in (I did request it on Booking.com, however).

Ambience, very friendly staff, food, service, speed of service. Bed comfort. location. Great shower. Great amenities in the room.

Besides the bed, the other furniture is kind of tired, not comfortable. Hard for two to do room service- guess I need a bigger room. Sink was made for someone about 4’10”, not 6’2”.

Now our favourite nyc hotel. One can tell that De Niro put part of himself into this exceptional hotel. Each room is different, the lounges feel like you are at home and the food and warm service were excellent

Restaurant books up quickly and reservations should be made well in advance

We loved the coziness and ambience of The Grenwhich and the staff are a delight. The couldn’t be more helpful. We loved the drawing too with the open fire. We didn’t have breakfast in the hotel and ate locally but the menu looks lovely. The location of the hotel is fantastic and we walked everywhere. The gym is great and we always got in when we wanted.

The one night we wanted to have a drink before we went out for dinner, we were unable to as the bar in the restaurant was full as was the drawing room. We were offered the lounge outside the drawing room but that was empty and lacked atmosphere so we went elsewhere which was disappointing. We appreciated that the hotel was busy and we were pleased for the team and they did their best to accommodate us but facilities were limited.

The hotel is still an amazing cocoon to stay.

it's currently having a new way of development and if the warm hospitality could come back it could be great, because I was use to say that we feel home at The Greenwich but not anymore and if this charm disappears it's a shame.

friendly, professional, elegant, location,beautiful , the room upgrade, the courtyard, the library with the fireplace, service A+,decor,woodwork,sheets

pool temperature was too cold

the deco was amazing! and they had details like filling up every day a basket with snacks for free which we found to be a very nice treat ☺️

it’s a bit expensive! and the entrance is not that visible

Clean. Professional. Elegant. Friendly.Safe. Lovely bed and linens

It’s a little pricey

Pool sensational and very relaxing

Nothing