Front of house staff excellent. Room excellent.

Waiting staff at breakfast! Tended to prefer talking to each other rather than serve & advise guests what was available for breakfast & where to get it. eg fruit juice, cereal etc. This is the only hotel where toast was not given. When we enquired was advised we should have asked for it !!!!!!

My husband and I stayed at the hotel for three nights, while we went on an excursion. The hotel has an excellent structure, the staff are friendly and polite. The room is spacious, warm, smells nice, clean and has an excellent shower! However, there are some points that could be improved: - During the days that we were staying, the mugs that we used were not washed or changed. - I only had breakfast one day at the hotel, because the quality of the hot chocolate was very poor. I complained to the professional who was serving us, I told him that the hot chocolate tasted strange, that it seemed like it had water in it and he replied: “We usually make it with milk, but today we made it with water, so it’s just water and chocolate powder!”. I’m not from Scotland, I don’t know if it’s customary there to make hot chocolate with just water and chocolate powder, but I really thought it was strange and bad. - There’s no telephone in the room, so to speak to the reception you have to go there. But without a doubt, we would stay at the hotel again. Congratulations to the entire team!

Lovely location, with a south facing garden looking towards the Firth of Forth. It was not quite warm enough to take advantage in the evening of the tables and chairs outside Three bridges very obvious . Spacious grounds at the front with plenty of trees. Car parking was not directly in front of the hotel. Bistro where we ate dinner was in the south facing conservatory. room. Although the menu was the same each night, there was still plenty to chose from. Excellent wine that was very good value for money. Convivial conversations with members of the Belgian tour group staying in the hotel the first night we were there.

The location of the smoking area, which was immediately outside our bedroom window. It was very attractive for smokers but we were kept awake by raucous groups using it at towards the end of a function being held in the Saturday night. I had to go and complain twice. The music became much louder in the last half hour or so of the end of the function ( at miidnight) , and it kept us awake too. When we left on Sunday staff told us they are thinking of removing chairs from the smoking area to discourage people from lingering there. We thought that was a good idea. Another time we'd ask for a room on the other side of the corridor.

We were only staying 1 night in Edinburgh to collect a friend coming in on an early morning flight, so we weren't really focusing too much on the location. However Dunfermline was an unexpected pleasure as we discovered the Abbey and had a lovely morning exploring around there. The hotel kindly let us delay checkout by an hour, so our friend could get an extra hour of sleep. They were all very pleasant and helpful. Not many hotels offer rooms with 3 beds - so this was a great find for us.

No elevator and the staircase to our area had a door at the top of it, so it was a bit cumbersome to get larger cases up there.

The location was perfect, close to both the Town centre and my in-laws house in nearby Halbeath. Very central for all amenities but the Hotel itself was nice and quiet, set in spacious grounds, with ample parking to the front and rear. The restaurant served good meals, and with two bars running concurrently there was no problems getting a drink!

The rooms are functional and very clean. They are a touch dated with regards to the furniture, but spacious enough. I think the rooms would benefit from a small fridge, to keep beverages, snacks etc cool. None of these points are criticisms as the hotel itself is more than functional and in my opinion v good VFM

The ambience of this hotel is superb. The service by all staff was excellent. We had lunch and dinner at the hotel. We invited relatives to join us for dinner. The food was delicious, the service excellent and the surroundings calming and relaxing. This is one of the best hotel experiences I have had on my eight weeks holiday, my 17th bed! Without exception the staff were professional, friendly, helpful and gave the impression that they really enjoyed their work. It was a pleasure to stay there.

I liked everything about this hotel so nothing to fault.

I have stayed here a few times. Room was clean and well presented. Had dinner in the hotel and it was delicious. Staff were so nice. I did go to reception and ask for coffee for two for my room around 7am but the staff member encouraged me to go to breakfast. Although the breakfast is brilliant I had other plans. So had to drink the coffee provided in the rooms which I don't like. So didn't get my coffee for two 😞 I am surprised the hotel didn't want to provide this as I was paying for it.

Food and staff were lovely

Staff were professional and friendly. Breakfast was good. Dinner in bistro was very good. Older style room with updated bathroom. Pretty back garden. Good parking.

Unfortunately our last two nights we had extremely inconsiderate guests staying in nearby rooms which made a lot of noise, talking in hallway and slamming doors very late at night, after midnight and 2:30am. There was no thought given to other sleeping guests. Maybe some signs on stairwell and along halls to remind guest to be quiet.

The staff were all friendly, welcoming and helpful, giving us advice on places to go. Service in the restaurant and bar was excellent. The food was very good, especially the fish and chips. We enjoyed cocktails, particularly the pina coladas. The internet connection was good. Our rooms were warm and had comfortable beds.

Reception on TV was not very good. The pictures tended to pixelate, but this may have been because of the windy weather.

Good spacious rooms with generous wardrobe and luggage storage. Decent bath and shower. Mattress way too hard Calm and quiet and all areas kept pleasantly warm. Lots of comfortable furniture in bar and reception to meet up and chat

Staff seemed under trained and not very friendly. Despite lots of effort to offer vegan vegetarian and gluten free , when I needed some variation to help me eat - soft or puréed food, all my requests were refused by kitchen staff despite availability of a liquidiser.