The interiors were amazing, the location was perfect for exploring the city and the staff were so lovely and helpful. The breakfast was delicious and the lamplighters bar on the top floor is perfect for cocktails.

We took our dog and were really surprised by the £100 per dog per night charge. We have stayed with our dog in multiple locations including central London and if we have ever been charged it’s never been close to that amount. We didn’t know of this charge before booking either… needs to be clearer.

The decor was beautiful, very classy and chic. The staff was welcoming, although, at times, the number of people wishing us well was just a little bit too much (we value our quiet time). The bed was terrific. We asked for pillow recommendations; that's how great it was. The shower was excellent - much better water pressure and temperature than Gleneagles Hotel by Perth. Breakfast was delicious. The coffee was fantastic. We will most definitely return. The proximity to the town centre, car park, and all amenities was a cherry on top. Highly recommend. Our most favourite hotel/place in Scotland right now. Well done, Gleneagles Townhouse. Oh yes - Chromecast works perfectly (again - not the case with the other Gleneagles hotel), and room cleanliness was probably the best I've ever seen. The fresh fruit salad with pistachios in the morning was out of this world. Loving the freshness of the ingredients. The morning coffee was excellent. We are major coffee connoisseurs. The guys at the door and reception were fantastic and super friendly. The restaurant staff is also incredibly welcoming.

We loved EVERYTHING.

Excellent location right next to Harvey Nichols Beautiful slipper bath in room Staff in lamplighters were very good

No chair or anywhere to sit in the room other than on the bed. Room 21 Nowhere to sit and dry your hair Incredibly hard to get confirmation for festive dining many emails, communication addressed to other guests etc which almost led us to cancel Weren’t permitted in members lounge apart from Christmas Day so nowhere comfortable to sit and relax on Boxing Day other than bars with bar seating. Festive Dinner was being rushed by waiter pressure to order all three courses at the start of the meal. Didn’t feel very 5* for the price paid.

The location is prime. It's in the center and 5 minutes from the station. The friendly Euan did our check in and took is to the wonderful room. I loved the room service in this hotel as they take care of the details and thier toiletriesand amenitiesare super. Kait is also very helpful feom reception. Our booking had the breakfast included so Steven handed the order and asvise the halal options. Also dinner is Spence is different experience with the deoctaive details and tasty food.

I wish they were information on the hotel and if the door bell men more quite as they are always talking.

excellent location beautiful room with luxury furnishings. stunning ensuite, beautiful shower and accessories. everything was spotless. very welcoming reception staff

Breakfast was not good. Very disappointed. under seasoned, burnt mushrooms, old poached egg. Staff member at breakfast was actually rude. arrived back from morning shopping at 1300 and our room still had not been made up.

Location

Charging additional service charges above the agreed conformed amount

Location and staff (all of them) were superb as was the breakfast. The gym is the best hotel gym I've been in recently! Stunningly beautiful restaurant. Silk pillowcases were also a nice touch which was appreciated.

The duvet was HOT - it would have been good to have had options (but then again I didn't ask). The room was very nice - freestanding bath, beautiful vanity - but not WOW, The price difference for this one vs a standard was large so I did expect something a little more. Maybe unrealistic.

It’s a beautiful hotel in a great location. The staff in the spa and The Spence restaurant were fantastic. The Spence was great for breakfast and evening meal and we had good treatments in the spa.

Sadly although we forewarned of our early arrival off the sleeper train the front desk staff made zero effort to speed up a room being available or to find us a place we could hang out in and use as a base. Disappointing for a hotel charging more than £700 per night. I complained and the manager did call to discuss. Such as shame as other than this it’s a great place.

We were looking for something extra-ordinary to celebrate our Golden Wedding Anniversary and the Gleneagles Townhouse provided that in abundance. Wonderful ambiance and luxury. Very attentive and helpful staff and excellent dining in the Spence. Couldn't find a better location for exploring Edinburgh. Expensive yes, but you get what you pay for.

The room, although very comfortable and luxurious, was a little small and did not have a seating area. Spence very popular so make sure you book. City centre location so limited parking but tram very convenient with stop right outside and we parked at airport. Old building has character in abundance but access may be difficult for disabled. No swimming pool.

The staff were all clearly well chosen, well trained and excellent and working in such a beautiful and historic building, creates a lovely environment for them and guests alike. Amazing bathroom, with the best shower ever and heated marble floor. An incredibly well stocked refrigerator and the best quality fitments and furnishings, tastefully in keeping with the Victorian legacy of the premises.

I might be being picky here, but I do believe that two wash basins in a spacious bathroom is kind of a norm these days, in high end hotels and my room certainly had the space for this.