The public areas were very nice and well decorated . The rooms were ok but basic although the room was clean . The food is good apart from my pie being under cooked on the first night and my Hunters chicken not having any bacon on ,both these issues were put right immediately . The hotel is set in a lovely wooded and grass area , we always got a parking spot when returning from a day out .

The extractor fan in the bathroom was useless , everything in the bathroom was wet for hours after a shower infact we reported it as not working but were told that it was , the basin plug lever broke on our last morning so I couldn't use the basin after my husband as it was full of used water . We had scaffolding outside our window due to roof retiling but were not told about this on check in .

The staff, the food were excellent. The staff were very efficient and friendly but very professional at the same time. The hotel was busy but my wife is Coeliac, even so, the staff catered for her with a full gluten free menu, something you don’t get at many hotels. The food was hot, good and well presented.

We were allocated a room dedicated for disabled but had we realised at first, we would have asked to change. Whilst I applaud this, unfortunately everything was far too low in the bathroom. We also had to re-make the bed prior to getting in as it had obviously been changed in a rush. Although a minor point, it is very relevant after a long day. We would stay there again but in a different room.

The whole hotel was busy which was good and the facilities met and exceeded our expectations. The car park was overcrowded but we were able to use the EV chargers wqith no difficulty. The hotel was lage enough to absorbe all the guests without being too crowded and we were able to book a meal as we arrived without dificulty. The food was good and delivered very speedily.

The bar service was slow, maybe because it was understaffed, but getting a drink whilst eating a meal was too long. I had finished the meal before my second glass of wine had arrived. Late afternoon the rooms were cold (English summer problem) and the heating in the room only kicked in later in the evning.

Nicely set in large grounds in a very quiet area. Hotel has a nice looking frontage with seating out areas overlooking a large lawn with additional tables . Car parking is free and is scattered around the side and back of the hotel …. I do feel personally it could be better set out and sign posted it looks slightly neglected unfortunately. The internal structure throughout is very good and all staff are well trained and friendly . Food was excellent throughout our stay and the restaurant was run very well .

No real negativity apart from the parking as mentioned above it slightly lets the hotel down in my humble opinion.

Reception was good, friendly and informative. Breakfast was good and staff were attentive, friendly and helpful. Any cleaning staff that we saw in the corridors made a point of saying hello. Hotel was clean and tidy at all times, inside and out.

Bathroom needed a bit of maintenance. The toilet in room 231 was never able to finish flushing, it continued to run a small amount of water, the hotel could save on their water bill if they fixed it. Toilet was also difficult to flush, the press button needs a bit of maintenance. Would have liked to have been able to open the adjoining door with room 233 (our other room). Otherwise all good.

The staff were very helpful and friendly, the suite was clean and comfortable. Breakfast was good. Asked if they could make porridge with dairy free milk for me, no problem at all Restaurant food was really good, but it could have had a few more vegetarian options. I only had a choice of 2 pizzas and a lentil shepherd's pie.

The suite looked like it used to be 2 bedrooms, which had been joined together, as the lounge had wardrobes and a bathroom in it. A coffee table would be good (shown in webpage picture but not in room) Looks like a country hotel, but that's just the front. Looking out of our windows, you see tatty old caravans and the car park. One of our windows was covered in bird droppings. Car parking is a bit hit and miss as there are no lines, so some people were inconsiderate by parking with large gaps and using the space of 2 cars.

Lovely gardens and outside seating area. The bird of prey centre was nice to visit and free if staying in the hotel Room comfortable with everything needed for a 1 nights stay.

As it was hot we kept the window open, from early morning smokers were sat on the benches chatting and smoking, a large coach then pulled up and cases were being packed, then more people were milling around outside the room, thankfully we were going out early, no noise during the night in the corridor but plenty of noise from the smokers in the morning. The bar area was quite busy at times as a wedding was going on but that didn't bother us. Although my partner did have to pick up a guy who'd fallen off the toilet and I had to unlock another's guys door as he was too drunk. And both of these were before 8pm. Made us giggle.

All the staff were very friendly, always dressed very smart. The room was quite big, fluffy towels, hairdryer in room. Good supply of the best tea, Yorkshire Tea! Good supply of milk, sugar, coffee & decaf coffee. Large TV in room. Plenty of plug sockets. Bedside lights were bright enough, so no need for "big light" Good shower in bathroom

Car park was a bit small, luckily we got the last parking bay. Bath was a little bit too small for my other half to have a proper soak in after a long day shopping in York, but he managed.

The staff were friendly, welcoming, and efficient. The breakfast was plentiful and well cooked. The rooms were clean and comfortable, and the tea and coffee making facilities were well stocked.

The decor of the rooms appeared dated and drab. The central heating of the rooms was so inadequate that portable oil filled heaters had been provided. There was no heating at all in the bathroom. We would have like a well lit vanity desk/table where makeup could be applied and removed.

Great location, set in its own beautiful grounds, close to the A18 just north of York Friendly and helpful staff Good value accommodation Great restaurant, the many has something for everyone, big portions and good value food. The York Bird of Pret Centre is also based in the grounds and was a fantastic place to go for a family visit

Parking seemed limited when we arrived but there is plenty of overflow parking round the back of the hotel