On arrival, and throughout the entire duration of our stay, staff were uttely brilliant. No request was too much trouble and they went above and beyond to ensure we were looked after. The use of spa facilities was excellent, and it was straightforward to book ourselves in for extra treatments. All of the food we had during our stay was sublime, and the set up of the breakfast buffet made the experience very enjoyable. Our meal in the main dining room, as well as the food and drinks we enjoyed in both the bar and the lounge, were fantastic. I cannot thank you enough for making our stay so memorable. I am extremely glad that I chose your hotel for our vacation as I propsed to my now-fiancee - you made our whole vacation special and memorable. Thank you so much!

The staff were fantastic, they couldn’t have gone above and beyond any more than they did! Not to mention the food was top notch!

We forgot to bring swimwear, not something I didn’t like however if they did sell swimwear for those they forgot it would be great.

Lovely breakfast and buffet was fabulous

Being unable to get into the restaurant in the first night, we then chose to eat in the lounge but were not able to eat at a table and chairs, very difficult to eat on our lap so we chose to eat out of the resort!

The hotel staff offer a very warm welcome and are attentive and obliging. We also enjoyed all the food we ate for breakfast, lunch and dinner. The Spa facilities are good and the treatments excellent.

Reception area and public lounge areas are rather spartan and uncomfortably furnished. The A/C in the lounge seemed to be set to "cold" throughout our stay. Similarly, the rooms are a good size and the beds very comfortable but the room lacks a comfortable chair. All in all it feels like a corporate/business hotel which is not in keeping with the location and Spa and so on.

Location .excellent views.Hotel quiet and comfortable. Food was fabulous

I paid for dinner bed and breakfast but was not informed thar there was a limit to what we could have on the menu. This made it impossible have a three course meal without paying alot more .If this is policy they should make it clear when you book

The hotel was very clean and luxurious, set in beautiful surroundings and exactly what we were looking for. The staff went above and beyond to make our stay and spa experience as relaxing and enjoyable as possible.

It may sound trivial, but we paid for a room with a mountain/valley view, which we got, but we overlooked the busy car park which wasn't quite what we expected. The bed wasn't very comfortable either, though this is mainly down to me having had 2 back surgeries and I struggle to get comfortable. That said, my partner agreed that the matress could have done with being replaced as she also thought it was a little uncomfortable. This wasn't enough to change our thoughts on the hotel on a whole which is very good.

We really liked the settings and realising that it was walling distance to Grasmere. We went after half term so both the hotel and Grasmere were very quiet. The hotel is very comfortable and its spaces (like lounge or restaurants) are very clean and welcoming. MAY sound strange but it's corridors are large which is nice and makes the environment very open.

Basically nothing but if I could pick something, I have to say I found very strange that in our room (Senior suite) the lighting was not zoned into different spaces. For instance, an entrance area,, sleeping area, and living area. If you wanted the lights on it was everywhere. I think it would be better to have different zones so people can have the light only where they want. Anyway, nothing important. Everything was perfect.

The breakfast was exceptionally lovely well presented and always topped up . Staff was always there to help. The breakfast room and evening meals in the dining area was lovely to look out onto the lake . nothing was too much. The food was lovely. Service was excellent, a very enjoyable three days that we had with you.

There’s nothing really, that you could probably improve unfortunate we had the The back of the hotel overlooking the car park. Had we know this when we booked I would’ve change rooms . But it didn’t really spoil our stay I just would’ve picked a better room but really enjoyed the hotel and the facilities.

Great views. Great staff, very good, friendly service. Calming atmosphere. Very nice food, good quality. Amazing spa, The girls working in the spa do an amazing job, Exceptional service in the spa. The restaurant was lovely and well prepared. The lounge was very nice. The breakfast was amazing, All the food was fresh and kept warm. All the drinks were available to get yourself, Fresh orange, water and tea. The hotel in general was very warm and lovely atmosphere with very nice lighting and well decorated with lots of space and amazing views from the windows.

No heating control in the room - thermostat didn't work - air con/fan didn't work. The remote for the TV partly didn't work, Only the power button, mute button and channel button worked. The shower handle was very stiff so it was difficult to change the temperature of the water. The bed was very stiff. The toilet has no lid so it smelled in the bathroom in my room. Everything else was great, And the staff was great.

Our 'standard' room was good sized with a lovely bathroom that was spotlessly clean. All of the amenities that you'd expect were in there. We ate in the restaurant and the food was good with excellent service. We rang reception and ordered room service for breakfast which is always a real treat. There was a good selection available and when it arrived it was cooked to perfection - lovely, thank you! We spent the day in the spa where we both had massages. My lady was called Leah and she was excellent, managing to shift many muscle knots. Left feeling totally blissed out - again, thank you! We also had vouchers for afternoon tea which was served in the restaurant. Again, this was a lovely treat which we both enjoyed. We loved the art work throughout the hotel and the reception staff (Shanelle especially) were also brilliant. They very kindly returned to me a much loved necklace that I left in the robe pocket in the spa - again, thank you! All in all a really lovely short Winter break that we thoroughly enjoyed.

Not many alcohol free drink options available (was doing Dry January)