The room was amazing and really spacious. Bathroom was modern and loads of fresh towels. Room also came with a dressing table and wardrobe perfect if you’re using your stay and need to do your make up etc. Air conditioning panel inside room so you can control the overall temperature and a decent size TV so you can connect to Netflix etc. It’s also located right in the heart of Liverpool town centre so close to shops and many places to eat out and the train station.

At the time of our stay, the WiFi was down which can be hard especially for families with young children or if you’re staying at the hotel for business as you couldn’t access many of the TV channels or connect your devices to the WIFI. We were also woken up extremely early by a faulty fire alarm which did put a bit of a dampener on our stay.

Staff were really lovely so friendly it felt like I was at home the 2 ladies chatted away to us which made us feel welcome seen few Fights down the street which we were bit nervous about upon going back to our hotel only thing I didn't like was nobody seems to get checked going in n dey go upstairs without been asked are u a resident staying here I seen few go in with drink to very others staying there n that made me nervous as I thought they weren't staying there as guests other than that it was lovely staff 2 women were really lovely thanks for chatting away to us making us feel welcome

Other people going in not staying there n bringing m drinks seems they knew others staying there but we felt nervous

The whole stay was extremely comfortable and good value for money in a very convenient location right in the city centre, just a 5 minute walk from Liverpool Lime Street station and all main places of interests were within walking distance. Even though we were central and our room was on the side of a main road, we were impressed by the noise insulation. We were also very pleased with our breakfast - we had a very decent portion, lovingly cooked by the lovely, accommodating staff here. Staff were extremely friendly, welcoming and more than happy to help with any queries. We would book here again if we came back to Liverpool!

How accommodating, helpful and pleasant the staff were when we first arrived.This initial first meeting set the tone for the rest of our stay which we thoroughly enjoyed.

No accessibility to room for our wheelchair. I know this sounds petty but having to ask for toilet roll was a bit off putting. The bath drain needed old hair build up removed, there was mold on the rubber sealant around the bath and we had a wonky toilet seat! Also the flashing coloured light in the hallway cheapened the area as did the water stained carpet on the second floor.

The room available had no window so was expecting a “brooom cupboard” however we were pleasantly surprised. The room was perfectly adequate for the time we were there and on ground floor. We came for Strictly so could have done with being nearer event but otherwise pretty ideally situated. Breakfast was adequate for what we wanted and value for money

Air conditioning a bit noisy clicking on and off during night but probably necessary as no window! The lack of a window was no problem as have stayed in hotels in various countries all with windows but some with a view you wouldn’t choose anyway. Underground trains rumbling underneath my be a problem to someone but quite therapeutic in a strange way

Leaving a 5* review just for the customer service provided by Martin (night manager). Upgraded our room when we requested and did some juggling around to get us a better room. Nothing was too much trouble for him and he's a credit to this business. Didn't actually stay overnight or use the room. My partner and I had tickets to the theatre. Just before the show started a family emergency came up meaning we had to leave. Rushed back to the hotel to get our belongings together before heading home. As I say this review is based on the customer service - 2nd to none

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Staff were excellent, super friendly with everything. There was actually 24h reception with a person to talk to in case I needed something. Storing a bag after checking out was not a problem either. Messages before arrival were also answered quickly and problems solved swiftly.

I think it's a waste of resources to change my towels if I'm only staying for two nights. I would have liked the option to opt out of that. There wasn't much space in the room, but a little table and a reading lamp by the bed would make it a lot more comfortable.

The location is in downtown Liverpool. There are stairs to get to the rooms, so for anyone with mobility issues, this might not be the right hotel, but otherwise it was great. The room was clean and there was always someone at the desk who was willing to help you. This hotel was within walking distance of Mathew Street (Cavern Club) as well as the Lime Street Train Station. If you need a taxi, there's a button at the front desk that you push and the taxi is there within five minutes, although most of the places that we went to we could walk.

No Wifi in the rooms, but there is Wifi in the restaurant.

The location is perfect we always stay here when we travel for a shopping trip the shops are a stone throw away and there is a bus stop right outside to take you to and from the airport which is soo handy. The place is always clean, staff are always friendly especially the reception staff making sure everything is ok for you we even got a free upgrade last time. Just such a nice place to stay

Nothing other than there is no lift so the luggage is okay to take upstairs when you first arrive but by the time it comes to checking out and the cases are 3 times the weight with shopping a lift would come in handy lol but other than that there’s nothing I don’t like

Great location, close to train stations and all liverpool has to offer. Gentleman on reception Welsh gent his name was Martin I think, an absolute star, very friendly, nothing was too much trouble a credit to the company.

On closer inspection of rooms, knobs we’re missing off drawers, hairdryer was missing from room, one of the towels were a tad tatty, paint on curtains & bathroom door. Room and hallway were starting to show signs of wear and tear.