The room had the facilities needed for our stay, shower worked well and the room was spotless. There was tea ,coffee, milk and sugar provided in the room daily, The cleaner came in daily and did a thorough clean , she was very helpful ,polite, warm and welcoming with a lovely smile and positive attitude ,she could not do enough for us ,from helping us with our luggage, helping with navigating around London to local bus stops and recommending local eateries, we really enjoyed our stay and felt at ease. Will use comfotel hotels again

For one night it was fine. Likes the late check out time.

However, felt falsely advertised as many pictures showed the breakfast area and dining room. However, this was not an option or even opened. Feel this pictures should not be shown. Was really disappointed. Many of the fixtures were broken such as radiator, leaking ,metal bar sticking /hanging out of bed which cut one of the children legs. And the toilet wasn't even attached to the wall.the plugs didn't even fit the sockets properly.

The location is perfect, three underground stations in 10 minutes by walk or by buses, bus stop is 2 minutes walk. The room for one person is small, however has very comfortable bed, a table, a chair, TV, fridge, a kettle, tea and coffee, hair dryer and even heating. Hot water supply was ok too. The towel was changed every day. The Wifi connection was good and stable. The reception works through all the day. The supermarket is directly opposite the hotel.

There were no shampoo and shower gel, however, for this price it is ok.

This is the second time I have stayed here, although this time my allocated room was at the back of the building on the second floor (first floor to our American cousins). This was an improvement on what was a very good stay last time as there were considerably less stairs to carry my luggage up (there is no lift), and because there is no sloping ceiling in the room it was more spacious. My room (#14) was very large with three beds (one large double and two singles), refrigerator, kettle, large tv and a spacious work desk and comfortable work chair. There were ample power points in the room, and these were in sensible locations close to where appliances might need to be connected. The two casement and one transom window could all be opened for ventilation. The fridge was small, but quiet and efficient and sufficient for most needs. There was ample drawer space and hanging space was provided by an open wardrobe unit with plenty of hangers and shelf space. The shower room/toilet was well sized and the shower was efficient and controllable. The property is located about 300 yards from Goldhawk Road tube station (Hammersmith & City and Circle lines) or about 3/4 of a mile from Hammersmith tube station (Hammersmith & City, Circle and Piccadilly lines). Although situated on Shepherds (sic) Bush Road, which is a busy thoroughfare, the building is set far enough back from the road to minimise street noise even for rooms at the front.

The extractor fan in the bathroom was very noisy. This came on automatically if the light was switched on (necessary as there is no window in the bathroom), but thankfully only continued to run for a few minutes after the light was switched off. Having a wardrobe unit with doors would have been nice, but this is a pretty minor quibble. There was no decaffeinated coffee sachets in the room and (based on my previous stay), none available from reception.

It was my first time in London on my own. All the staff went above,and beyond. Home from home for me. Would not hesitate in recommending this hotel.Started off as a customer made friends with the staff. Thanks for looking after me .

Nothing at all. My only suggestion is put some plants at the front door.

Extremely large room, but with two very large double beds (one of which was very comfortable - I didn't use the other) and a single bed, unused floor space was a bit limited. Very good bathroom facilities. Everywhere was clean and the presence of both a refrigerator and tea/coffee facilities was appreciated. The room had multiple opening windows and had a good-sized table for a laptop or tablet and a comfortable work chair. There was a large TV in the room with just about all channels available, but the messages displayed on the TV were in Italian for some reason. There were ample plug sockets in the room but these seemed somewhat arbitrarily placed (see below). The price was extremely competitive, both for the area, for London as a whole and for similar accommodation. The hotel is conveniently situated for Goldhawk Road tube station (300m) on the Hammersmith and City line, or a short hike (1.3km) takes you to Hammersmith tube (District and Piccadilly lines).

Minor issues really. Although the table was a good size for a laptop, there were no plug sockets anywhere near it, so it was necessary to run a cable across half of the room. Only caffeinated instant coffee was supplied, no decaf (I am caffeine intolerant). This was not a huge issue, as from long experience I always carry my own supply. There were no USB ports anywhere in the room. The bedside lights didn't seem to work.

The location was perfect for getting around, Hammersmith Station was 3 bus stops away and Shepherds Bush was within walking distance. There were restaurants within walking distance, Sainsbury's was across the street and LiDL was right across from Shepherd Bush station. Any problem I had the hotel was more than happy to assist to make my stay more comfortable.

The room was a little cool during the day but it was plenty warm in the evening, there was even a heated towel rail in the bathroom, they use energy-saving features to help keep the prices lower for guests, so if you stay here in the fall, winter, spring bring a sweater.

Very conveniently located. Directly across from a Sainsburys, 2 min from a launderette and Shepherds Bush tube station is under a 10 min to walk. Relaxed and friendly staff

Had one evening where the hot water ran out. It’s on a busy road, but double glazing kept most of the sound out.

Great set-up for a family. Mirrors outside the bathrooms helps getting ready in the morning, all the extra USB outlets was so great, nicely done.

The hotel was not far from Westfield and only about 15 min walk from where I was in Hammersmith (Right by the Tube/Bus station there). It was more than satisfactory for my needs. I was only after a bed as the event ran late most nights and started early. The room was a good size, very clean and worth the money for what I paid.