Did not include breakfast but had facilities to make your own. Staff very helpful and room warm enough. Free parking was great and had a couple of pubs and a convenience store a few minutes away. Main shopping area within 8 mins walk and on a bus route.

My room was next to the main entrance and closest to the road so could be noisy but after 10pm this settled.

I booked this hotel because of its location (near the friend I was going to Norwich to see) and its price, which was very reasonable, and also because it had parking, which the city centre hotels didn't. We were very late booking in, so they rang to ensure we were still coming, and it was great that check-in was available until 11pm. The staff were friendly, helpful and polite, and the room was enormous, with more facilities than we needed for an overnight stay. I would definitely book this hotel again.

Only one small gripe - in an effort to be helpful, the receptionist had turned the heating up to 35C, so the room was very hot when we arrived. We opened the windows and turned the heating down, and were able to go to bed in a comfortable temperature after about 20 minutes. She did apologise when we mentioned it, and explained that many guests want a high temperature in the room.

I was in a ground floor unit right next to the main building. Facilities in the room are great and everything was clean. Plates, bowls and cutlery provided along with a fridge and microwave. Receptionist was extremely polite and welcoming, she provided me with an iron and an extra pillow on request, no extra charge or fuss caused at all. I was also offered a fan as the room can get very warm. The TV worked perfectly with Netflix and other catch up services available to stream from. There is a plug socket next to bed and additional plug sockets in the kitchen area too. I was pleasantly surprised by how quiet it was - the only disturbance was cars parking directly outside my room. I could store my luggage at reception for no extra cost too - it felt secure in the reception area which was always locked when not staffed. The room itself is very compact but perfect if you plan to be out exploring most of the day. An excellent, fair price considering the location and ease to get to the city centre and university - I'll definitely be staying again! I would recommend 3 nights max.

There were no hangers only hooks for clothes - I read the reviews in advance and packed a few hangers myself for my stay. No where to put folded clothes either, so I just stored them in my suitcase opposite the hooks - neither a major issue for me. It can be a bit noisy sometimes with the window open as it's right next to the car park, but this is only when other guests are arriving/leaving. I think having one big dinner plate would be a helpful addition. I would also recommend bringing an eye mask too if you're sensitive to light as the blinds don't block much of the sun out in the morning. All very minor things that should absolutely not put you off from staying here.

The location is ideally placed for walking into the city centre and is close to the Theatre Royal and adjacent to the Plantation Garden. Receptionist Rosa was very efficient and helpful carrying bags to our room. The room was tastefully furnished and included everything one would need for a short stay. There was a plentiful supply of hot water and facilities in the shower room were of a high standard. Access to internet was straightforward. I would certainly stay here again

Free parking is provided for guests without the need to reserve but there are no marked bays for car parking. This is not possible on the car park surface so no fault of the hotel. However, people arriving early were parking without consideration for later arrivals leaving large gaps and later in the evening people were having difficulty finding a space. Perhaps a notice or two requesting drivers to park with consideration would not go amiss

Good location with about a 15 minute walk to the town centre and 20 min walk to cinema. The road next to the hotel was not to noisy. The roo. Was clean and the bed, comfortable. It was really handy to have a kettle microwave and fridge so we saved on going out.

There is not anything springs to mind that I did not like. Some cutlery would have been a bonus as there were 2 sets of plates and only a single knife. Luckily we brought our own. I am sure that if wee needed some that the friendly person on reseption would have gotten some for us.

The gentleman represening the staff told me that the room wasn't prepared when I arrived, so he kindly allowed me to have a double bed room, instead of the single I booked! Many thanks! He was very polite, and I really liked the size of the room. Made what I payed for the room very well worth it. Everything was very clean too, so props to those cleaners! The surroundings are pleasant, with gardens nearby, a cathedral and a short walk to the city centre.

The only issue I have was that the room windows are exposed to the car park, but that is nit-picking. If you have the curtains open, the more private of customers might feel like closing them to avoid prying eyes. The view, otherwise, is lovely.

Host was very welcoming and sorted any issues out straight away,, lovely spacious family room with kitchenette and bathroom,, room was clean, we booked as we had a graduation event to attend,, had more than enough space for everyone to get ready, although could do with more hangers and a better mirror Would definitely book again

The fact that single rooms are in a separate building to the family rooms as I wanted both rooms together and didn't realize there were 2 buildings,, issue was sorted regardless,, second family building had beautiful enterance

Excellent value. Simple, clean comfortable. Extras provided included fridge, microwave, crockery, cutlery kettle, tea, coffee, sugar and toiletries. A very warm welcome from Rosa, on reception, who checked our room in advance and showed us to our room personally. Free parking until 10pm on the day of our checkout was an added bonus. Great location. 10 minutes walk to the city centre.

Our room was on the ground floor right beside the front door and reception so was a bit noisy as people were coming in and out, but a small price to pay for the value and location.

The check-in staff were friendly and helpful. They also got up at 2 AM to process a very late arrival so top marks to them. The room and the en-suite bathroom were clean. The facilities look to have been refreshed recently. Trust the postcode! It takes you right to the property entrance.

Our room was next to the front door so the comedy narratives of the late arrivals who were the worse for drink were a bit intrusive.

Parking is a fabulous bonus and was able to park next door without issue when the immediate on-site car park was full. Nice staff and mainly booked due to the parking which is much appreciated. Would definitely stay again. Took 10 minutes to walk into town which is great! Also had a beautiful view from the room of the church next door! See attached pic.

If attention to detail was paid, this would be the perfect place to stay. Just small details like cleaning the shower doors and shower head as well as the draining board.