Great location near Miami airport. In case you dont have a car you can either use their shuttle service or literally walk out and take additional means of transport at the intermodal center (mover to the airport, trains, buses, metrolink...) which is very close just across the street. Their staff is extremely polite and helpful. Rooms are big and comfortable.

Breakfast, dinner and restaurant staff were great. We had an issue twice with Jennifer Lopez at the front desk. She could not seem to get our room key cards correctly programmed for 10th floor lounge access. We had to go to the desk three times to get it corrected. The second time I actually asked her if it was set up correctly and she said “Yes” but it did not work .

Attention at the front desk

I have stayed over the years approximately 37 times at the Hotel with several of those stays exceeding 8 days at a time, Accessibility, parking, cleanliness, politeness, courteousness and professionalism of staff always. My family and I for many years this has been our favourite hotel, we enjoyed the meals, especially breakfast, parking, security and safety. Thank you Sheraton for always making me feel at home regardless which country I travelled, Sheraton is my choice hotel

Unable to think of anything at this time

the location is perfect when you have booked flights in extreme times

Somewhat old-fashioned. I have known the property for many years and, in my opinion, it has not been updated to modern times

The hotel was extremely clean, with very friendly, professional and helpful staff. The rooms are spacious and the beds are very comfortable. The gift shop has a huge variety of practical items to choose from along with snacks and tea and coffee etc. Was too cold for us to use the outdoor pool, but it looked clean and well taken care of.

I would say our only complaint, which was quickly taken care of and rectified by the staff, is that our bathtub was clogged. We notified the front desk of the issue and no more than 5 minutes later the issue was resolved.

I got lucky and I was chosen to be guest of the day. One free drink and access to the lounge (10th floor). The lounge had snacks and breakfast. Nice little treat. Very convenient location if you need to spend a night at/near the airport. I walked to the hotel. 10min total time. Take the MIA mover train to the rental car terminal. Follow the signs to the bus terminal. Take the elevator to ground level. Walk towards hotel - one pedestrian crossing with traffic light. Aprox 200m walk from the elevator. Very easy. Of course there is a shuttle - I just prefered to walk...no waiting for shuttles. Previous commenters seemed to have problems. Nice restaurant downstairs. Clean rooms.

Too far away to walk to other restaurants or shops. Room smelled a little. Earplugs were needed because of the noise of starting airplanes

I must make mention of FABIOLA from Haiti at the réception who was particularly welcoming. She really set me up for a great though short stay from the offset. Thank YOU to her!!!! Also I enjoyed the variety offered in the breakfast spread.

The noise of the AC which I switched off to sleep. A slight creaking on the left bed in room 711. Found a clothing item which didnt being to me on the floor behind the desk in my room.

We evacuated from the west coast of Florida during Hurricane Milton with our three dogs and granddaughter. We enjoyed the daily breakfast that had a wide assortment of choices. The food and coffee was delicious. The service was very good as well. We also appreciated the hotel waiving the fees for our pets during the evacuation time. The room was comfortable and clean.

The parking was a bit challenging as the hotel was full and spaces to park were difficult to find. It would also be convenient to have a fridge and microwave in the room.

Functional stay close to the airport (shuttle service is available), but still we were able to enjoy swimming pool and very good (though a bit pricey) breakfast!

The view wasn't exactly as posted - there is huge construction site, that is taking all the nice green landscape that was there before. Hotel is quite oldish and a bit obscure, but still very clean - rooms and swimming pool with tarrace was all very nice.

All the staff were very friendly and helpful, especially Shayla who gave excellent service during breakfast. She is definitely an asset to the hotel. I loved all the options for breakfast. The location was amazing for a stopover to get another flight the next day. The shuttle service was efficient and both the drivers were very pleasant.

The carpet in the bedroom wasn't very clean, which I noticed whilst searching for my little boy's toys on the floor (everything else in the room was clean). The aircon was noisy (it looked like quite an old machine). It would have been nice to have more of the small milks to go with the coffees in the room.