The location of the property was fantastic for walking all over the city! The bed was comfy ( pillows… not so much) and overall it felt mostly clean.

Our shower was cracking, the sink is TINY and there’s only one, the filters and ac was very dusty, and the lamps were annoying - there’s a lamp under the tv and the light bulb hangs lower than the shade so when you turn it on and lay on the bed, you are blinded. It’s also tethered to the wall so there’s no way to move it and we detest overhead lighting. I was also told we could order drinks up to our room by one staff member and when I called, another staff member said we couldn’t. Their website says to reach out to the front desk for ice, but when I did, I was told it was on the third floor. We were also told room service was available until 11 but when we called at 8:52 pm to order food, we were told the kitchen was closing and no longer taking orders.

The room was spartan but comfortable, reasonably well appointed while compact. Good location relative to places of interest in the neighborhood. The staff was great, although somewhat understaffed, especially in the dining room/bar area.

You cannot provide excellent service to all of your guests at the staffing levels established by the property management. One bartender - regardless of their proficiency - cannot service the bar, the dining room and room service without someone receiving less than excellent service. Your guests are paying for excellent service and have every right to expect to receive just that and nothing less.

Location to td

Small rooms, staff at restaurant food not speak much English, hard for kids to order

Great location. Walkable to bars, restaurants, shops & tourist attractions. Nice hotel bar. Had breakfast one day, due to a $20 credit applied, which was nice. Staff very helpful. Quiet air con. Close to train station for travel to airport for a few dollars.

Room was lovely, but smaller than expected. It didn’t help that the bed base took up extra unnecessary floor space (as the mattress was much smaller), but it was at narrow end of building. L’Occitane bathroom products (lovely), but wrong products in bottles (not so lovely putting body lotion on hair instead of conditioner!).

Pros: staff were friendly and extremely comfy beds, nice l'occtaine shower gels and modern bathroom. Lovely hotel situated in fantastic location.

Cons: a little pricey without discounted price and breakfast was a little disappointing, so went elsewhere for breakfast in the morning. Gym was pointless (1 bike and tiny set of weights). Be careful of your shins on edge of the bedz also in the dark 😆

First and foremost the staff from top to bottom. Their kindness and professionalism is amazing and rare in the hotel world these days. From housekeeping to front desk to kitchen and dinning staff...could not have asked for more, especially over Christmas Eve and Day Thank you It's a great location and value interesting historic building I may make it an annual tradition for next year's holidays

Leaving

Lovely staff - even the laundry team offered help! We were given a welcome cup of tea/coffee as we arrived early off a cruise ship. Great location for downtown and transport. Lovely toiletries and large bathroom. Quirky building in the shape of a slim iron!

Room was comfortable however understandably a little small (quirky building & central Boston!) so one side of the bed was against the wall. Otherwise great and we’d stay there again.

Location is great for TD Garden events. Reception staff very friendly. Room was clean, shower/water pressure was perfect and the shower gel provided was very nice. Decor was modern but cozy.

Restaurant/bar closed at 10 pm. With all the events at the Garden, surely there are enough visitors to justify later hours. Also, it felt like the A/C was on the entire night-we were quite cold. The lighting in the room, while cool for ambiance, was not good for getting ready (women are always going to prep by the full-length mirror, NOT in the bathroom!). It would have been nice if to-go type cups with lids were offered by the coffee maker instead/in addition to mugs. I hate cold coffee and didn't bother making it because I knew it would be cold within minutes. Would have been nice to make it and take it with me for the day. Also, not sure why only one bathrobe was provided when most bookings are based on double occupancy.

The building is pretty, the location is nice and convenient, and the staff were friendly. Rooms were clean and stylish. The L'occitane toiletries were an unexpected and welcome touch!

The elevator is extremely slow and we generally opted to take the stairs. The room fee included a $20 voucher for the hotel restaurant / room service, which was not transparent until check in. We stayed for such a short time that, given the chance, we would have opted not to include this fee. It’s hard to tell what is good value for money in Boston, as hotel prices are high. However, for a short stay, we were quite pleased with our stay at The Boxer.

My flight was cancelled twice and Rose was amazing! So friendly and helpful, even making a new eDoc and emailing it to me as the original didn't arrive and I required it for my claim with the airline. Thank you so much Rose! The overall service was great. I loved the complimentary fruit drinks in reception and both breakfast and dinner were delicious and sensibly priced. On top of that there was a $20 rebate! All of this made my enforced 48 hr stay over in Boston so much more enjoyable than it could have been...the airline could learn a lot from you guys! Thank you!! 😃

Nothing!!