My stay was more than I could have asked for! Every request was met with pleasure! I'd stayed at Hotel Napoleon once before in celebration of my Anniversary in 2022. It's been 2 years & I was worried that the hotel & service may have declined. However, what I found was a more streamlined experience - Before, During & After the stay! The entire experience exceeded every expectation & pre notion that I had before my stay! Hotel Napoleon is my go-to hotel when in need of a Memphis hotel! Thanks Hotel Napoleon! PS. John, YOU ROCK!

There was nothing that I didn’t like.

The location was perfect. Only a few minutes from Beale street and the other downtown establishments. Beau was great. Speaking to him was like speaking to an old friend, catching up on lost time. Nathaniel provided great food recommendations. Overall our stay was awesome

The room lighting could have been better. The ceiling area over the bed should have a big light. The small lights don’t beam illuminate enough in the evenings.

Excellent service. Your staff were outstanding. Especially Timothy who went the extra mile when we arrived as a last minute booking late at night. Everyone went out of their way to make our stay very memorable, including the kind lady who arranged a lovely bottle of fizz for my birthday. I would highly recommend your hotel. Thank you.

Customer service, including the text service, was great. Everyone was polite and accommodating. The room was freshly cleaned and sanitized, and the bed was comfortable. Also, enjoyed the little complimentary items in the lobby.

The only weird thing we weren't happy with was the lack of room service. One would think it'd be a given considering the restaurant is in the same building and that it's one of the best and most expensive hotels in Memphis.

As I was travelling and was very early the team did their best to accommodate me to an early check in, lucky it wasn't high season. Facilities and staff are excellent. Location so close to everywhere. You even get a nice surprise during your stay....I will keep that as a surprise, a lovely touch. Thank you all at Hotel Napoleon Memphis

Location was excellent, right in the heart of downtown and a close walk to Beale Street. The Peabody ducks were just down the street. Unfortunately the Main Street trolley wasn't running while we were there. It would have made getting around even easier. Complimentary wine was very welcoming as we came "home" tired at the end of the day. Desk staff were wonderful.

The on-site restaurant was handy, but with limited offerings.

location was very good easy access to Beale street and places of interest for us

air conditioning wasn;t working properly in our room but staff resolved our problems - offered another room or deduction in the bill, Resolved to our satisfaction this should be in liked option

Great staff. Nice, nostalgic, and convenient hotel and location.

The pillows were very uncomfortable, and the bed was so, so.

Efficient. Clean. Very quiet. Nice big room and spacious modern bath. Good spot to walk to Beale Street. Good parking next door.

There are lots of empty buildings around, which has nothing to do with this property, but I hope there’s more reinvestment like this!

Great location. I liked that housekeeping didn’t interrupt our stay.

The first room was stuffy and smelled moldy. I hated to be “that person”, but my breathing issues made that a no-go. Staff was very helpful in getting us another room. The rooms could use a bigger trash can to let us help the staff.