It’s my first time this hotel and I’ll definitely come back very nice and clean hotel with great hospitality by the staff Front desk staff's behaviour was pleasing and well mannered. i wasn’t sure if they would let me check in earlier but they did unbelievable because my flight was morning time I really appreciate the sisters that helped me out I would recommend the manager to look after those sisters as they having very good customer service scale. Room was excellent. About the bus service I have seen the reviews many peoples was complaining bus services but for me was nothing wrong with it

Nothing

Room was spacious, I stayed in 4 bed room.. overall hotel environment was amazing.. pool, gym etc…

Location is bit concerned from Haram and nearby restaurants…. It’s more then 6 KM from Haram, but they have decent Shuttle service from Haram till Ghaza gate but will be tiring if you will do for every prayer… better if you in Asar or Maghrib and comeback late night… Nearest food options are less… there is one on Afghanistan restaurant on 10 mins walk but they don’t deliver, one more Pakistani restaurant below is the detail they will deliver in hotel: 00 966 58 264 6655 Ahsan

Hospitability of staff.. very clean.. smooth check in and check out.. very cooperative and care for our comfort and satisfaction that they changed one of our rooms for having problems with airconditioner that may need workers for couple of hours was truely nice gesture

Only breakfast available yet they allow delivery from apps like hungerstation..had to carry luggage from room to lobby on my own even though contacting multiple times over more than 30 minutes

Where do I start? This hotel is new and oh so stylish and chic Masha'Allah. I love how beautiful and comfortable the rooms are. The attention to detail in this hotel is second to none. I came here to perform umrah in Makkah, and I'm so glad I booked this hotel. My mum loved it as well. The breakfast is also so delicious and they cater to everyone. I would highly recommend you book this hotel. Their shuttle service also runs every half an hour to the haram and back (24hr shuttle service which is wonderful) So no need for taxis, which is great! Alhamdulilah. I love your hotel. The staff are wonderful too. Thank you, Time Ruba Hotel and Suites

It was very clean and spacious room

The bus ride is about 16-18 mints from Hotel to haram and good 15 mints walk from inside haram to the bus One should have at least 30 mints to reach for prayers

The Hotel Location is beautiful as well as the hotel is very clean, the bus Service from Hotel to Haram is amazing they are so punctual on time to drop and pickup travelling time is only 15-20 Min max. Drop time is every hour and pickup is every half hour. The Buses are clean and drivers are very professional. The Breakfast is amazing and menu is always great they have balance of every cuisine even great options for kids. The view from the restaurant is amazing even the outdoor area is so beautiful. The mountain view is amazing for Sunrise lovers... Pool for kids is a cherry on top ( Tip for the pool ; you must carry proper swimsuits for kids and your self to enjoy otherwise you can purchase from the hotel pool area).. Over all its an amazing experience. Guest Relation lady Reem was very helpful and caring.

The response on phone by all department is poor, if you need anything from reception , housekeeping, guest relations, room service. We need water and we keep trying calling room service, reception but they never pickup and we have to walkdown to request. In few instances even after the confirmation they didn't act upon ... this is very disturbing. I request the GM and the senior management to take this seriously as its make the impression very bad and downgrade the hotel.

The receptionists were very polite and courteous. They were perfect in their job. The people in the room service were excellent, caring and helpful. I liked the size of the room, the cleanliness, the corridors were always smelling so good and all the facilities this hotel had. Omar faruk(room service) was exceptional, always there when I needed him for any kind of help. I liked people involved in the concierge, very attentive, polite and caring about my baggages. It was a 5 star experience for me. Well done to the team and Omar faruk.

The security guards were always irresponsive and gave priority to the locals. They need more training.

Very clean. Good staff. Spacious parking

Frequency of shuttle bus to and from Haram could be increased

Cleaning,value and facilities.

Location and house keeping.

Clean Comfortable Valuable

No coffee in the rooms No shower Robe No slippers No toothbrushs