The room matched the pictures very well, so you got what you thought you were getting. The beds were both comfortable and placed well in the room (easy to use), the room itself was spacious for the price paid and had plenty of space for luggage and working. It was equipt well with cutlery, glasses, plates, kettle, etc. and most importantly even though it is an older room it was really clean (it smelled like it had just been cleaned and was shiny) and the bathroom was immaculate (despite it being an older design), the layout was exspecially great in the bathroom as it was disability friendly.

Nothing I didn't like as such, but it would have been handy to know ahead of time that the restaurant was not operational, so therefore no room service options or anything. Not the end of the world with town only being a 15min walk away and Chicken Treat a 3 min walk. :)

overall the room was comfortable, and tidy. The room was serviced everyday leaving fresh towels, crockery and a carton of milk. We had a kettle, microwave, fridge, plates, bowls, mugs, wine and water glasses, washing up liquid and sponge. bathroom had small toiletries. parking in front of the room. Shower was hot and beds comfortable. Hotel was in walking distance of shops and restaurants

The fixtures and fitting need to be updated. The carpet was worn in places and the curtains did have some mould on the lining.

Good location, comfortable beds and pillows, the tv and aircon worked well. The staff were friendly and helpful and doing their best.

The shower head kept dropping and was pouring rather than spraying water. Also, the window would not stay open and could only be opened a short way. We had to prop it open with the plastic welcome thingy. I did advise reception, and they said they’d get someone to look at these things next day, but they were not fixed during our stay. Sometimes nothing beats fresh air not even aircon (which we didn’t need to use at the time, and aircon without a slightly open window at night is stuffy and uncomfortable).

The rooms were large and spacious. The housekeeping team are great. Despite rooms looking dated, it smelt nice and fresh when we entered. The toilet was very clean as well.

It would be nice if the lights could be white as the dark colours in the furniture made the room feel gloomy. It was especially so when we couldn't open the curtains due to privacy. It would be nice if they can have an extra semi translucent curtain.

room and bed was clean, comfortable and provisions provided for coffee and tea were in the fridge.

Late arrival meant you had to use an intercom system to access the code to the safe to retrieve the keys and find out which room one had been given. It took 6 attempts and up to 25 -35 minutes for the intercom system to be answered as they deal with a range of places and were not on site. Late at night alone it was not an ideal situation.

The rooms were clean, and the staff were very professional and polite. Fairly good location, within walking distance of many stores and a few restaurants. there is a nice walk to a lookout on the hill above the hotel. Also, plenty of those purple scooters around if you want to get into town faster.

While the rooms were clean and comfortable, the furniture and decor looked a little dated. Still, nothing we didn't expect, and it didnt impact our visit.

The Hotel is in a great location on Albany Hwy, a short drive to the city centre. The King Spa room was very comfortable. The mattress was a little hard for me, but otherwise very good. There were 2 comfortable armchairs with a little side table, that we could pull in front of the TV. There was a little kitchenette with the basics: microwave, kettle, toaster, glassware, crockery and cutlery for two. The bathroom was well appointed with a medium sized two person corner spa, separate shower, vanity and toilet. It had been nicely renovated with completely tiled walls and floor. It just needed a little maintenance, as one of the towel rings fell of the wall and shattered, and the other felt like it might soon follow. And the long towel rail was also bent out of shape. The housekeeping staff did a excellent job providing dry towels and anything else that was needed in the room.

The only weird thing in the King Spa room was that instead of a dining table and chairs, they had a massive office table and 2 office chairs that functioned as the dining table. It was a bit awkward to use, and the larger of the 2 office chairs was very heavy and hard to roll on the carpet. Replacing these with a small dining table and chairs, would made the space easier to use and nicer to look at.

The room felt and smelled clean. Lovely comfortable big bed and good location.

We stayed for two nights and did not want housekeeping so left DND on door. That's my choice. I did not appreciate notes being left on the door to say they could not service the room. Twice in one day. We returned so I removed the note, only to have another one there when we returned again later. The morning of checkout we went out for breakfast and returned at 9.30am to freshen up before checkout at 10am and our room had been stripped of linen. Although we had already packed our car, we still should have been able to use the room until 10am. I found this rude, an invasion of privacy, plus a breach of contract.

Location and surprisingly quiet.

Bedside light didn’t work but was replaced immediately. The car parking is on a slope - not too serious but would have preferred a level site. Air-con unit was effective but very noisy and quite old. Access onto the main road is limited to one direction which is a pest at times.

Staff were friendly and helpful (and it was christmas day, so very appreciative they were so good to us considering the timing of our stay)

We struggled to get the t.v. working on wifi to watch Netflix or Paramount plus..I have my own access to each of these services, but wifi was constantly cutting in & out so your internet access needs upgrade