The location was very convenient, an easy ten minute walk along the main road from the train station (not loud or much traffic by American standards). Room was very clean, bed was super comfortable, and we appreciated all the built in storage. Hotel grounds are lovely with a koi pond beside and church/ castle directly behind. We ate at the restaurant one night and the food was tasty and artistically prepared. The breakfast was a good spread, tended more to American tastes than some other hotel breakfasts we ate at. But had homemade breads and Swiss breakfast foods as well, and yummy yogurt and muesli every day, and a great selection of juices. Breakfast staff was friendly and helpful. When my husband was sick in bed they helped me get a tray to bring up to him. Could dine outside on the patio for breakfast next to the koi pond.

Only the shower- it was hard to keep all the water in the tub, and the shower nozzle kept sliding down the pole and spraying the wrong direction.

It had a great restaurant, and the staff was so accommodating and nice! Beautiful rooms, great views, and an easy walk to the busy parts of Interlaken, as well as the train station and entrance to Harder Kulm! Breakfast every morning was the best way to start off the day! There was always something different and delicious, along with some same daily staples!

The pillows were laughably thin, but they easily remedied the situation with more thin pillows. Eventually, you’ll get enough to get the height you’re looking for! It’s the silliest complaint, but good sleep is important when you’re hiking your tail off around these parts!

Great location so close to the Interlaken OST train station so it made it so easy to get out early morning for hiking destinations. Walking through Interlaken is great too! We asked reception on a very rainy day for recommendations to go get a massage and she told us that the majority of tourists go to a couple areas and enjoy it, BUT also told us a where she personally would go that was a bit further out of the way and it was absolutely incredible. The rooms were so clean and comfortable, and the breakfast was probably the best included breakfast I’ve had at a hotel!

The smell from the dinner cheese fondue tends to travel up the stairs to all the hallways which is a bit unpleasant, however it does not get into the rooms themselves so not a big deal!

Location is perfect, walking distance to train station as well as restaurants and shops. Very clean hotel. Breakfast was very good and the decor throughout the hotel was really nice.

A water bottle was only provided the first day. Staff was a little rude when asked for water bottle in the room for the additional days. We were not told that there is a water dispenser in the hallway that we could use to refill the bottle until we questioned them. Manager came up to room and seemed angry that we asked. We were fine once we learned about the water dispenser .

This hotel exceeded my expectations! The tiny room was a perfect size and could have still fitted a couple. The room was spotlessly clean and the bathroom with bath was a good size. The breakfast was great, and I actually ate at the hotel every night (after being turned away as a solo traveller in town) and the staff were super friendly and the food was amazing. For a multi night stay I got a city pass for discounts on attractions and activities. It was super close to the station to access other towns and easy walk to the other end of town.

Nothing! Only that the entire time I was there we had super gloomy weather so I'd love to go back and see the surrounding mountains

The view from the balcony. A very good breakfast. Room was warm and clean. So was the bathroom.

When we arrived - the receptionist said she didn't have our booking! Showing the written email confirmation our booking was found. Instead of being recorded as our surname TOYN, the booking was recorded as my first name RICHARD. This is the second hotel in recent times that we have experienced this problem. I don't believe it is a hotel problem - I think that it is a Booking.Com software problem - swapping UK surnames and first-names when you transfer the booking data - it is certainly not my problem - sort it out of I will be going to another hotel booking site in the future.

Very convenient location nestled in the most scenic area close by to shops and the most stunning lakes I have ever seen. Coming from a long day of travel the short walk from the station to our hotel with our heavy bags was quick and easy. We opted for the medium sized room and it was a decent size for 2 people. The staff were very nice and helpful, the beds were so comfortable I had the best sleep, the breakfast had so much variety and delicious food. Would recommend to stay here, we will definitely be back!

The location was perfect for arriving by train at Interlaken Ost. The receptionist was welcoming and our family room was larger than expected. We had a beautiful view of the church and mountains. We ate dinner at the restaurant in the hotel and went for the fondue/raclette dinner and it was great. We also enjoyed the included breakfast. We enjoyed taking the train up to Lauterbrannun and Mürren; the mountains were amazing to see up close. The trains and cable car were an experience in themselves. We also spent time walking along the river in Interlaken and playing frisbee and watching paragliders in the park. Great stop on our train journey thru Switzerland!

Waiter at restaurant wasn’t very personable but appreciated the food and convenience of having a good place to eat in the hotel.

Loved the property, the balcony overlooking the mountains and the church was just amazing. The room was beautiful and so is the service. The breakfast was great and had a good variety. The location is central too, it was easy to walk around and get back to the hotel easily after a tiring day. I wish i had stayed longer. There was a champagne bottle when checked in, and it was amazing. I totally just enjoyed sitting in the balcony, and looking at mountains and sunrise from the room itself.

A very comfortable hotel to stay in winter. The walk from Interlaken ost to the hotel is a straight walk down. However, it is still a gd 10 minute walk with luggages. The bus stop to get around is just in front of the hotel so it's a bonus. The toilet was cosy, well equipped and warm for a good shower in winter. We had the water dispenser just outside our room. Feels just like home. The hotel has a live cam of Jungfraujoch so you could plan your trip up according to weather condition. The daily breakfast was good with wide selections. You need to book at least a dinner at the hotel's traven restaurant. The strongest wine truffle fondue you can get in switzerland 🤣🍷the veal rosti was super. To my fellow Singaporeans. Just stay here!

Nothing! If if you want souvenir shopping, stay at Interlaken west station area. If you are like us, hoping around the area, stay at Interlaken ost. HERE