We arrived earlier than the published checkin time but were able to leave our suitcases in the apartment while the cleaning was being finalised. Very appreciated after the flight to London. The transfer from the airport to the property was excellent and arrived via our booking. Good location, handy to shops and Earle’s Court tube station. Plenty of room for our group of 7. Towels were changed each day we were there.

There was no hot water on arrival or the next morning. This was fixed promptly once we reported it however, the hot water failed again and there was no hot water on the last day of our stay. Cold showers are not to everyone’s liking. System should be fixed for the next people as the property managers did call a plumber after we left.

Beautiful! And, precisely as the pictures suggested. Huge living room and dining room, four bedrooms and four baths, all sparkling clean. Furniture in excellent condition. Bathrooms with plenty of hot water. Clean. Really wonderful to have the entire family in one huge suite with full kitchen AND a clothes washer and dryer which allows everyone to travel light with only backpacks on a 2-week trip around England, France and Netherlands. Exceptionally professional team at reception, really cannot say enough about them. The neighborhood is wonderful, full of places to eat and a grocery store right across the street. Two of three dinners were enjoyed in the apartment. Will absolutely return.

OK the showers are a bit small but this is, after all, a converted historic residence and so one just has to roll with it. No air con and it was warm, but third floor opened windows and the staff providing plenty of fans - it was actually quite cool in the evening.

The apartment is huge and clean, but unfortunately the third room was to small and it wasn’t clear to us

The third room was to small

On the good side: I got upgraded to an apartment. Super comfortable beds. Wonderful shower. Super clean. The kitchen had almost everything you need to cook. Super hospitality and assistance by the caring Alberto. Elevator to the 5th floor. Very close to Earl's Court underground station which has easy access. If you get there early before check in which is at 4:00 p.m. you can sit in the waiting room or leave the luggage there. The place is secured and there is someone at the desk 24/7 which is awesome! Note that there is a 150 year old elevator to the 5th floor, so if you're on the 6th floor you have some stairs to climb, however, you can ask for assistance and they will be glad to assist you with luggage. As it being a very old elevator it is expected not to work smoothly all the time, but because it's the only elevator - they do everything to get it working again as soon as possible.

The downside: The kitchen had few things missing for cooking, such as aluminum foil, an oven glove, a proper knife for cutting vegetables and scissors. It would be nice to have them. I guess I could have asked for these supplies but didn't want to bother because I was there for only two nights and managed.

Extra roomy with a separate lounge and dining room + large kitchen with dining suite Huge 3 bedroom 3 bathrooms Handy to shops, train & buses

Just need power points in bathroom for hairdryer and a full length mirror would be good

I was here ten years ago and am happy to see that the hotel is even better than I remember. They recently renovated, and everything is new. The rooms are massive, which is a rarity in central London hotels. The staff is very kind; Alberto at the front desk was very kind and welcoming

Located in a very busy area so sometimes, it can get quite noisy. on the upside, you are pretty much close to everything

We loved this place! Huge rooms, a fantastic kitchen and the washer/dryer were invaluable. The staff were friendly and welcoming. Great location, close to bars, pubs, food and trains/metro. We were in an apartment just off the main road and had no noise or disruption. It was walking distance to multiple transport options, although it is quite a drive from the tunnel train station.

The only thing is that the carpet could do with updating, but otherwise nothing!

Everything was PERFECT. The Mansion was exactly the same as the pictures. First of all, the receptionist welcomed us in the nicest way possible; the apartment was huge, comfortable, very clean, warm. I strongly recommend this apartment for groups. The position is strategical as you have the underground Earl’s Court very close ( not even 2 minutes by walking), supermarkets (M&S very close) bakery, Starbucks, restaurants, etc. Every day we had the house cleaned ( they refilled the the, camomille, chocolate as well) and they changed towels every day. We couldn’t find better solution for our group. It’s the perfect solution after a long day visiting London, you really can’t wait to go back to the apartment to relax and enjoy the classical British house. Thank you very much!

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Excellent location Close to earls Court metro which is accessible to most places We stayed in a two bedroom apartment and it was perfect for us WiFi excellent Kitchenette well stocked with basic utensils so that you can cook some meals M&S food hall is very close by Many many restaurants all close by And quiet and peaceful inside the building And the best part was the prompt and helpful staff Very concerned and very helpful they helped us book a taxi in the morning to the airport which was a godsend as there was a downpour early morning !!!! The staff is available always to help and address all our queries which was so reassuring !!!! Could not have asked for a better place to spend a week in London !!!!

The location was excellent. The Earl's Court tube station was a short walk and there are two lines that run through it, so it was easy to get around the city. There was also a M&S nearby so we were able to buy a few food items during our stay.

I would have appreciated more directions on the washing machine/dryer in the room. We had trouble using it. Specify the length to expect for one load, and that the loads should be very small to avoid wrinkling.