Stayed again here after good experience last time. Had slightly different room and sofa bed. Location is hard to beat.

The sofa bed was disgusting after we removed the cushions. The thin mattress had hairy like long black material, probably unsuited for frequent use, and was not even clean. We put what we could find on top of that thing to make it at least comfortable. The sofa bed we had in our room at this location last year was very different, nothing to complain about.

Great location...nice quiet street..very close to tube station...plenty of shops/cafe/eateries nearby Very friendly staff...room is very clean and smells fresh upon check in..Great amenities Comfortable bed and pillows.. Would definitely comeback next time im in London!

Nothing major..

Very good location: 5 min to Earl's Court tube and 7 min to Gloucester tube. Few shops within 5 min walk. 20 min walk to National History Museum and Science Museum. Studio was very clean. The kitchen has a toaster, microwave, fridge, kattle... There was also a sponge and liquid for washing the dishes and a tea cloth. We also received a tea bag, coffee and milk for each night. We had an issue with the TV, which was solved after being reported. Personnel is very kind and helpfull.

Studio 1F is close to the back entrance and very unpleasant because of the banging doors. I believe it is used by personnel. The door bangs so much when it closes, that it wakes you up. During the day we were not in the room, but in the evening or during the night it was horrible. The doors shutting stopped after 1 am.

Pros: - Excellent location in relation to public transportation. Earl's Court has plenty of restaurants and convenient stores. Great hub to access anywhere in London. - Cleveland Residences (CR) tries to accommodate early check-in. Worked in my situation. Appreciate! - studio is modern and well designed i.e small space is well utilised. - clean. - attentive staff. Suggestions for CR: (1) full size mirror in a hallway would be a good addition as there are no electric plugs in the bathroom i.e using a hair dryier without a mirror is a bit of an annoyance and (2) a bed side light would make the space more comfortable (ambience and moving at night).

- mattress without a mattress topper is a killer for my back (can feel the springs of the mattress). - none of the pillows suited my neck. - even the street does not have much traffic, the windows (single glazed) let all the traffic noise in. - CR has made its best to make people to respect others i.e keep the noise down, however, especially certain nationalities disregard such notices. The soundproofness is quite poor. My nights were spent with earplugs.

There were iron and ironing board in the cupboard. Fridge was also in the room. The bed was extremly comfortable. The staff was very nice and friendly. The area is safe and nice. Bus stop is very close, underground stations are not far either. Free WiFi in the room.

The bathroom was very small, there was a very small place between the toilet and the wall it was facing towards, so for a taller person it would be difficult to use. There was no phone service available on the ground floor. Fortunately at least there was free WiFi available there.

My family and I stayed here for 8 days. The location is excellent for exploring the cental pedestrian area which is only a few minutes walk. The main street with many shops and restaurants is just a couple meters away from the apartment, which was great for getting our everyday necessities, since we cooked our meals at home. We had a small, well equipped kitchen inside the apartment, the beds were comfortable and the bathroom was small but just alright for our needs. The porters were kind and helpful when we needed to delay our check out time! Overall we had a wonderful stay and are planning to come back in the future!

No cleaning service during our 8 night stays but we got a clean towels when we ask for it.

We liked the comfort of the beds and the proximity to the tube station, it's only few minutes to Earl's Court station, connecting to major London stations like Green Park, Piccadilly Circus and Leicester Square.

Overall it's a clean facility, but a couple of comments to improve in this area, even though these are not serviced apartments, meaning there's no housekeeping provided, but I would have appreciated if a broom or any cleaning materials to be provided so that we could clean the rooms ourselves. Another point, one of the rooms had a distinctive smell which we couldn't get rid of, we kept the windows open all the time. The new towels weren't very clean.

The friendliness and helpfulness of the staff, the efficient free laundry and the location.

I wasn't expecting the side of the bed to be next to the wall making access difficult - needed to crawl up and down the bed. Photos of the double room did not indicate that this scenario was likely.

This was a very newly renovated apartment, with a small but well appointed kitchen/dining area. Everything was clean & fresh & having access to a laundry was an absolute bonus after 6 weeks on the road. Although we had a ground floor apartment, it was really quiet & we slept so well. The staff we had contact with were so helpful. Location was perfect - a 10 minute walk to tube station, several pubs, a variety of restaurants & a supermarket. The tube was a great way to get around London & see the sights & meet up with friends.

Couldn't fault it & will definitely stay here again

- Privacy - Friendliness of the staff - Communication with the staff - Close to subway and points of interest - Close to the market - Equipped kitchen.

For the cost-benefit ratio, I have nothing to comment on. My stay was great.