Location is great, easy access to various metro stations/subway. Staff very friendly and helpful and facilities were very clean.

The rooms are small, specially if you are staying with your older children, 4 in one double bed room.

I loved this spot. I ALWAYS use Conde Nast as a guide to get my hotels - they did not let me down. Also, it was one of the only hotels that I could find with 2 double beds. I don't know if it was the location or that we had a the two double beds but in comparison to other Manhattan hotels this was ROOMY. Rooms were spotless. Staff was lovely, helpful and kind.

There was moderate noise transfer from the room beside us. This wasn't 100% a bad thing (just for people that spend 10+ hours at the MET) - but just as a heads up - there is a hopping nightclub in the 2nd floor of the hotel.

Location

No doorman to help with luggage , room service 3 tea and 3 croissants for 65$ it’s taking advantage.

Excellent location, pretty decor in rooms, beds very comfortable with pillows options, good attention to detail, cosy in winter which was when we travelled, loved the library area, quiet and felt very safe.

Staff in library had to go find him to order every time, wasn't friendly and was never around to ask for the bill again had to go find him. Minor inconvenience definitely wouldn't stop me from staying but just a bit annoying.

Fantastic location, beautiful design, very comfortable bed and pillows, super clean

Plastic cups and tiny plastic bottles of body wash etc - not very conscious of environment. Zero sense of hospitality - had to ask for bottled water at front desk, no slippers, kettle, coffee or tea options. For over $900 AU per night it felt no frills other than the room itself - which was very nice.

The hotel accommodations and location were excellent. The staff was very professional and courteous. We couldn't have asked for anything more. Loved the robe and slippers. Shower was fantastic.

In both rooms the alarm (wake up alarm) went off in the middle of the night. We will have to check for that in future hotel rooms but couldn't have been predicted.

Bathrooms were nice and modern, as were the rooms. IPad in each room which could be used to order room service and other services/information could also be found on there too. Bed was a good size and it was comfortable. Great mini bar with a large selection of refreshments and also items such as power adapter and portable charger. We had a nice view of Canal street, although a bit noisy with police sirens/horns but that is to be expected in NYC!

No breakfast option at the hotel, only tea and coffee. Corridors were very dark, so Lucy so that it was actually difficult to see. Air conditioning is quite loud and when it turns on/off automatically to maintain a constant temperature, it makes a clicking sound which actually sounds like someone is using a key card on the door so it made us jump a few times thinking someone would walk in to the room. Lots of dust built up behind the bedside tables so when you plugged chargers in, there was dust everywhere. Only 6 hangers in the wardrobe and no drawers in the room to store clothes etc, there is one shelf at the top of the wardrobe but it is very high and not very practical.

Very comfortable beds and bedding, quiet street location, very nice staff.

Having a hold of $150/day on my credit card for incidentals from the minibar. Room did include up to $10 a day in mini bar use. However, lack of staff meant the bar was never restocked with the one bottle of water that we used. We were there 5 days.

Great location, friendly staff and nice room and amenities. Bathroom is very spacious and attractive.

Don't like the fact that there is an additional room deposit charge on the credit card. There was also room service charged incorrectly to our account, but this was resolved quickly by the staff.

I loved the decor. The mid century furniture is beautiful and comfortable. The staff was excellent!

The property is beautiful we only did not like the horrible poor choice of art work to have in a room when people eat. the blood and razor blades! Seriously! That is disturbing and disgusting out of place. That is one of the pictures you do not want to look at wile you are eating or having a good cocktail in that beautiful room. Please consider change that nightmare picture.