Nice, comfortable room which was clean and had everything we needed. The dining room was a bit 'clinical' and quiet so we ate meals in the bar which was a little livelier. The hotel had a lot of character and history which was very interesting.

As 70 year olds, we found going up and down two flights of stairs a bit of a chore. There was no lift. When I booked, I thought the price was very reasonable. However, we were then charged extra for breakfast (which I presumed was included) and also charged £10 per night for our vehicle in the car park. This bumped up our costs quite significantly and I don't feel this was made clear to us when we booked the hotel on Booking.com.

The helpfulness and politeness of all the staff. The bar and dining facilities. It's quietness and comfort.

Tiny, narrow twin beds. Lovely choice for breakfast but the cooked breakfast was disappointing with over-cooked bacon, value beans, a half-slice of black pudding, half a tomato and stewed mushrooms. All this served on a plate which was dangerously hot and continued to cook what looked like a perfectly prepared poached egg.

Everything including the decor , rooms , reception and bedrooms

Great to see you have Guinness on draught now, always nice after a busy day out . £6.60 and pint versus £4.60 in the local pub 50m away , I get hotel prices as I travel a lot ,

I stayed here previously for a conference, and enjoyed the environment - it feels like it’s outside the city, with fields and pubs nearby. But it’s really not that far from the city. So for an informal planning meeting a colleague and I decided to return here. I love the pub, The Plough, just a few minutes’ walk away. And the staff are friendly. It’s often booked for weddings so there is a happy vibe. And if you don’t mind a bit of a walk, the city centre or one of the University campuses is within striking distance.

Nothing. Every room has amenities for living, it’s clean, and there is even drawing rooms with comfortable chairs to hang out in.

Excellent location, easy to get into York and to the university. The kitchenette was very useful for us and the accommodation was spacious. Very comfortable bed and little noise despite being on busy road. We slept well!

Car park was full when we arrived (Saturday afternoon) and the receptionist promised to call when there was a space available, this never happened. We eventually moved from the road for the second night as needed to use the electric charger before our return journey. Disappointing these are not reserved for electric vehicles, a staff land rover was parked there on both days too. The crockery in the kitchenette was dirty and we had to wash everything on arrival. Sofa very old, the accommodation generally could do with a refurb.

Staff were lovely and very friendly! The room was amazing value for money and the hotel itself is beautiful. Everywhere was clean and the room was well equipped with fresh towels, toiletries and coffee. We also had a card and box of chocolates in our room as the hotel knew it was a celebratory trip, this was a lovely touch.

Our only complaint was that the ceiling looked like it had water stains and when we checked it was sticky marks. The bed sheets were also quite thin but luckily our room was warm enough! I’m not sure what was the issue with the ceiling but it didn’t bother us and other than that the room was lovely!

Exceeded our expectations. Very comfortable. Great breakfast with multiple options. Also had dinner there a few nights. The staff were friendly and efficient. Even though it was a 45-minute walk from the city centre, it was no problem. The number 7 bus stops right in front and runs every 10-15 minutes. It takes you right to the railway station. We used it often. £2 fare per person. The walk in was wonderful. Either along the river or on the street. So much to see.

There was nothing that I would complain about.

Couldn’t be happier with this hotel! Myself and my husband went on a ‘mini moon’ after our wedding and we’re stopping in 1 city a night and I booked this hotel as it was the cheapest I could find on short notice, we explained this over messages to see if we could get any packages, they replied but I hadn’t seen it they said almost £10 for chocolates and more for champagne, I didn’t respond as I hadn’t saw but once we arrived they upgraded our room for free!! And on arrival to the room there were free chocolates and a congratulations card! The room was beautiful with an amazing balcony and 4 poster bed!! Would happily stay again 😍

NOTHING

The aesthetics and beautiful corners. Staff was kind,some of them really kind. Also the localisation, wonderful for go walking to the university or the city center ( i love to walk)

Being an storical building it is not easy to be behind all the maintenance. Mine was a little room, many, many stairs to go up( will be good to ask about this in advance), part of wall paper broken, or moquette stained. Really "chambre de bonne" .Then looking other places i can suppose it is anyway the best. Careful if allergic to dust, moquette and fabric everywhere. I had very little reaction, means was clean. Missed a little lamp near the bed and heating system working.

The staff we met were fantastic. Karim, in the bar was always helpful and attentive and VERY professional. We also met Ash (the chef) who did the hotel proud, we all had specials on our first night and they were fabulous. He also accommodated our request for cheese which was not on the menu. Ricardo served us dinner, he also talked to chef about the cheese and then gave us a history lesson and a tour of the building, we felt like VIPs. (and we honestly weren't) The breakfast waiters and waitresses were all friendly and kept the tables clean and tidy. The breakfast menu was perfect and again the food was delicious. The hotel itself had lots of character and beautiful grounds, the rooms were perhaps a little dated but they were comfortable and clean and it was wonderfully peaceful where we were despite there being some functions. We stayed for three nights and had a wonderful time. Buses were regular which meant we could enjoy a glass of wine in York too.

Rooms maybe a little dated but we WILL BE GOING BACK.