Location, Location, Location!! Perfect area for first time visit to Madrid. Extremely close to various sites such as Plaza Mayor, Prado Museum, the Palace etc. The variety of shops, bars and restaurants all around were exactly what we were looking for. Apartment accommodated our family of four perfectly. 2nd bedroom was just what our two teens needed, plenty of space and privacy between rooms. Ample space in living room overlooking Plaza Santa Ana. Would strongly recommend and definitely look forward to staying again.

Only thing I personally didn't like was the firmness of the beds. I adjusted, but it's just a personal preference thing

Good location, each room had its own ensuite, comfortable beds.

Unfortunately with the cleaning the room smelt heavily of bleach

The location is A M A Z I N G. the apartment looked exactly like the photos, beautiful!!!! very clean, every room has its own shower an toilet, big living room, great kitchen comfortable beds, the hosts were super communicative and nice answered to any question and request really fast and gave a solution to any problem we had.

the only bad thing I can say and the only reason I didn't give this stay a 10/10 is the noise. we stayed for 6 nights and on some of them the noise was unbearable sometimes till 8 AM! so you have to take this under consideration

It was just perfect. Amazing location, beautifully presented, spotlessly clean & surrounded by bar’s, restaurants and shops. There is No debate for next time in Madrid it will be U Sense Madrid.

The front bedroom must have a blockout blind fitted as the light at night from the plaza was very bright and intrusive

The team at Santa Ana were extremely helpful in terms of the comms prior to stay and managing any queries we had about checking in, online door access apps and options of ammenities in the close proximity to the apartment. Incredible apartment in terms of location to city centre attractions and level of quality and cleanliness and would thoroughly recommend the apartment to anyone thinking of booking this The family and I will definitely be returning to Santa Ana for any future trips to Madrid

Nothing at all, genuinely impeccable apartment and first rate customer service from the U-Sense team

Fantastic location overlooking the Plaza, easy walking access to all key tourist destinations, public transport and taxis, lively vibes, literally next to a lot of bars and restaurants, very clean property, well maintained, very responsive and helpful host Jesús kept in touch with us regularly, from the point we landed till we checked out, to ensure we had everything we needed. Good breakfast too! Check in and check out process was a breeze - all done online! :)

The sofa in the living room could have been bigger/better. In one of the bathrooms, the shower door wasn't closing all the way resulting in a bit of water seepage.

Location was very central, apartment clean and tidy.

The lack of toilet roll left in property as well as having to use the same towel for duration of our stay was not acceptable . Also was very unhappy with the noise outside, a crowd of possible homeless people turning up very early morning, ie 2am and making lots of noise until being eventually moved on by police around 7.40am. This occurred on all 3 nights we stayed at the property which, particularly for those sleeping in the front room facing the plaza Santa Ana was really disturbing.

Location is perfect! Close to everything yet quiet. Amenities were well provided. Netflix a bonus!!! Many thanks!

The electrical switches were a bit of a mystery with no clear instructions on its operation. There was a master switch that was not identified that turned off all lights in the entire apartment. I was last in the living room, turned off all the lights, only to realise someone was still having a shower in the second bathroom! Otherwise, all good! We had a fantastic stay!

The apartment was updated and clean and in close proximity to the major sites.

The square in which the apartment is located was extremely noisy all day and night.

This was a very nice, spacious apartment, with kitchen, dining, and living area, 2 good sized bedrooms and bathrooms. Everything was clean, neatly organized, comfortable and ready for our arrival. The apartment overlooked Plaza Santa Ana, a busy square with lots of outside dining and foot traffic, but with the windows closed, the sounds from outside never bothered us (the bedrooms were not facing the square, which helped as well). Very easy to get to the apartment from the airport or train station, and getting around on foot to all sorts of sights, shopping, dining, entertainment was easy as well from this convenient location. The owners/management were responsive throughout the process and getting access to the unit was a breeze.

Only minor issue was what appeared to be a broken shade that was blocking a window in one of the bedrooms. The bedroom got a little warm/stuffy at night (we couldn't figure out the heating/air conditioning system) and opening the window didn't help because the shade couldn't be raised to let the cooler air in.