Staff was nice

We asked the hotel to call us a cab to be safe, they called us a chauffeur that they use frequently.. that charged us $20 extra because the hotel told us $15 and we had to pay $35. We toke a yellow cab after that to the same location and it was indeed 15$.

The location: near the airport, the mall and of course Walmart! The staff were very friendly and accommodating as well. The free shuttle to and from the airport.

Paying a hefty fee for the receipt of my packages ordered online. To be fair, this is not the hotel's fault (looking at you Amazon) but it still stung when I had to pay for my packages. The hotel charges $7 per package and $6 per envelope that they receive on your behalf. Amazon, bless their heart has taken to shipping items separately (even when you request that the items be shipped with as few packages as possible) so your charges owed to the Marriott add up very, very quickly.

Front Desk Manager was really helpful (resolved something in 20 minutes which took staff more than 3 hours to assist - thank you Miss Front Desk Manager, I misplaced the card you provided with your name sadly), room was clean, bed comfy, pool was great to make use of for early morning swim. Staff in the afternoon were friendly and had good energy.

Long waits to pay for snacks at reception (+-15 minutes) as they only had one person on duty multiple occasions and it got busy in the morning and whilst waiting others who lined up after us were served before us as they were in front of the desk, waited over a period of 3 hours for a follow up for a package (Front Desk Manager resolved in 20 minutes), the AC in lobby area can be a bit cold when sitting and working in the seating area around reception.

I was impressed by the amenities at this hotel. I go to many hotels, but this was exceptional. The breakfast I opted for was a complete-cooked meal made for you, or you can choose the buffet. I loved the Spanish French Toast! There were also Starbucks drinks located at the other Marriott across the courtyard, as well as other food options. My room was comfortable and quiet. The airport shuttle runs every 15 minutes and a board in the lobby has the departures to let you know if they are on time or not (just like the airport). I would come back to this hotel without any thought and would look forward to it.

Not a thing, seriously.

I like staying at the Marriott or courtyard by Marriott, I feel safe, and my room is clean, the bed is comfortable and have restaurant there, its very convenient.

You didn't have free breakfast, and the price was high, I had to pay $25 for parking, they would change my room from a king to 2 queen, and I was charge for early departure, I was traveling for a family emergency surgery, I felt that the staff did not care that I was in a distressful situation, no compassion, I love staying at the courtyard by Marriott, I probably will stay there again. but the company need to do better.

This hotel is really nice the staff is very nice we arrived really late because of delays with our flight they were very accommodating our room was really small we have stayed here before seems like we were in a larger room in the past but I would recommend this hotel to a family and friends

Very small room for the price

the A/C and the bed,

was a food menu from a outside restaurant in our room , we ordered food because was latte, and the food was so bad and looks like was made in a house and not in the restaurant, they charged to us $48 dollars for that and was so bad that we cant eat it, I though was a restaurant that the hotel approved for be offered to the guess, so i was so disappoint that the hotel led people from outside play with our money.

Location was close to the port of Miami

They canceled the room while I was on my flight because of a card that had been canceled a month beforehand and I didn't realize it. They did not wait or try to call me to get a different card, so I had to deal with that after I landed, while sitting in the airport. Then I was charged over $100 more than I had reserved the room for. Over $400 for less than 24hrs is ridiculous, especially since we didn't use or get any amenities.

Shuttle to and from airport was efficient and I liked the restaurant and bar

I guess there’s 2 hotels on the same property, I went to wrong one first. There was also some location confusion while using the Uber app, but the driver eventually found us.

The proximity to the airport and my place of business was perfect. The property was beautiful with palm trees and tropical plants to greet you as you walk in and around. The staff was super friendly and ready to assist.

The plumbing in the bathroom wasn't great. It sometimes took a little while for the water to drain or the toilet to flush. Perhaps that is just an effect of being at sea level...