Very well located, short walk from Earl's Court station, and easy, slightly longer walk to Royal Albert Hall, which is why I booked this hotel to stay after an event. On the busy A4 but I had a room at the back & the sound-proofing seemed fine anyway. Comfortable bed, spacious room and good bathroom with shower. Quick & easy check-in.

I received a message 3 days before saying I had to pay in advance or it would be cancelled. Link to website under Booking.com name asked for card details again & I wasn't sure it wasn't a scam. Challenged and was then told by Rockwell to ignore the message but never established the reason for it or whether it was dodgy.

Simple, clean and comfortable.

Beware Booking . Com scam - first time for me - you get an email from within the booking.com app with a link to pay for your stay within 24 hours else your booking will be cancelled. It’s an obvious scam especially as the English in the email is poor, but given it’s from within the app it could catch some people out. Hotel claims booking.com have been hacked, booking.com didn’t respond to my email on the issue - so who knows. But booking.com you know something of this so please alert customers. As far as I can see you have not done this over the last several months.

Location, cleanness

I booked standard double room. From the photo on the booking.com website, the bed in the standard double room should be in the middle. But the bed in the room I stayed was just against the wall. So the room is different from that shown on the website. So I was a bit disappointed.

Fantastic value for a well appointed, immaculately clean hotel which also served great breakfast. It looks as if it has been recently refurbished because it is all freshly painted and modern.

Breakfast was a little busy but not really a problem

Always so great. The best in London. Great staff, great rooms, great location to Earls Court underground and so clean and perfect. Heating or air con, amazing breakfast for good price in London. We received a complimentary box with a lovely tasting wine. Too many times have I stayed in London with expensive prices and disappointing rooms and really poor customer service. This place tops everywhere where I have stayed in all my times previous. Will be staying here again when in London. You get the service you pay for. My fiancé from abroad has been so shocked at the level in London at still expensive prices but here, she will stay no where else! Thank you Rockwell! See you soon.

Nothing.

For me, it was most important to have a clean room, a personal clean bathroom, clean sanitary ware, clean bedding and towels. A good bonus for me was a kettle, tea, a bottle of water, a bathrobe and a hair dryer. And also the good size of the room. It's nice to wake up not "in a closet", but in a normal room with a window :) And I also want to say about the very convenient location of the hotel itself. I especially liked that everything was clean. This is important to me, but I was a little worried if it would be, because the price can be alarming. Actually, now I understand why the price is so reasonable. It is for flaws. They didn't really bother me. But I will tell about them, if it is important to someone.

My single-bed room was not new, everything is "older". For example, two towels from the set were a bit old. But, at the same time, the big towel was new, fluffy and high-quality. The same can be said about plumbing, furniture and the state of repair. It can be seen that once it was all done well, and that's why it still works. But age and high demand for use still did their job.

A wonderful discovery. Close to main destinations, on walking distance. A great home away from home kind of place. It is quiet, clean and relaxing. I would definitely stay there again. There is a beautiful garden/patio and the coffee is freshly brewed and made for you. Beds and pillows are super comfy, especially the duvet on the first floor rooms, you get lost in it.:-) It is a bit like an old mansion for nobility. Could use some natural flowers in the main waiting area. Breakfast is good and you can ask for a sunny side up pair of eggs if you wish additional savoury foods. Area is very green and it looked safe. Packed with coffee shops and dinning places. Bus 74 stops in front of the hotel and takes you to the marble arch area ( park lane) in about 20 mins. Is quite handy and beautiful ride.

Bathrooms, although equipped with everything you need, are quite outdated and there are some stains on the walls that can put you off as it looks like unattended. Walls in the baths could use a remake, overall.

Big and beautiful room for London standards, nice desk and a little balcony. Lovely helpful staff and good housekeeping. Decent price for the location!

Bed was really subpar... definitely not of 3* standard. Little was right in this department... Mattress was too thin and firm, horrible pillows (if they even deserve this name... just some old rags with a pillowcase around) and the duvet was way too thick for summer time (hotel couldnt help as they have only thick ones). I didnt sleep well as a result. Improve the beds pleaae! Also had a loud neighbour shouting on the phone at midnight on her balcony which didnt help.

It's my 7th time in this hotel. I love the location and how small and quiet it is. The rooms are all different : this time it was facing the garden and very spacious and confortable. The bed was super comfy. There was a lot of natural light in my room. Really lovely The hotel is located in 5 minutes from Earl's Court station (with many restaurants nearby) and 15 minutes by foot from the V&A museum.

Some of the furniture looks dated. The staff looked tired... The cleaning of my room was inconsistent : one day flawless, another day a total miss (no refill of shower gel, dirty glasses, towel and garbage was left) The staff from the restaurant at breakfast kept disappearing so I had to wait 7 minutes to have coffee

Excellent price for a single room. Convenient location- there is a cute street with restaurants and pubs less than 5 minutes walk. The hotel has the feel of a boutique hotel, but also has amenities like a lobby, tiny little bar, and restaurant (with limited hours).

The mattress wasn’t the most comfortable (at a slant and springs - needs a topper), and the duvet was too thick/ too hot, but it was fine for one night. The room was mostly clean enough but there were a few little details that had been missed (water carafe in the room needed to be washed/ was moldy on the cap, and there were crumbs in the drawer next to the bed…£ but I think that is something easily rectifiable/ could have been a fluke with whoever was cleaning that day. I’d still go back and stay again for that price.