The hotel staff were extremely helpful. They always made sure we were happy and if we needed help with anything. We have never met such a helpful and polite staff. The hotel room was clean and nicely furnished. The only thing that surprised us was the humidity in the room, which was noticeable. However, we mentioned it to the staff and they immediately provided us with a dehumidifier, which we switched on and the humidity in the room was significantly reduced. It is said that many hotels in Sapa struggle with this, because the air here is simply too humid. On the day of departure after check out, we were leaving late in the evening and the staff offered us to still enjoy the shower, offered to bring us towels and gave us fruit and pastries for the night trip. I applaud all the hotel staff who know that not everything is perfect but they do the best possible job with their approach to work and to guests and for that I give them 10*.

Humidity

1. The hotel is near the city centre. 2. The hotel staff are exceptionally helpful and kind. They even packed some food for us when we checked out since we have kids which was very thoughtful.. 3. They helped us with ticket bookings and gave discounts aswell for us.. we actually got the tickets fir lesser price when we checked outside.. 4. The hotel is very neat and the breakfast also had many options to choose from which kept us full during the day.. 5. For us family of 4, the room seemed a little small for our luggage and us, other than that everything was exceptionally here.. 6. We really enjoyed and are satisfied with our stay in My Boutique Hotel.

Except for the room size everything was exceptional..

The staff are the sweetest, most helpful and accommodating people ever. Special shout out to Ruby and Van at the front desk. I was upgraded rooms on arrival, large and spacious and look how they do online. Breakfast had a good selection and you could order from a menu as well as a buffet. French toast, omelettes etc. I was even given a packed lunch for my bus ride back to Hanoi. Room cleaned every day and amenities and water topped up. Tv with English film channels. Good location, only about a ten minute walk from the main high street. Loved my stay!!

Absolutely nothing. Would stay again and throughly recommend to others.

Super clean, comfortable hotel and very kind staff. All of the hotel staff helped us very kindly and efficiently in booking tickets to Fan xi pan summit, recommendation to village visits. Thanks to their very efficiently support we managed to received a passport that one of us forgot in the hotel. Ms Hong very carefully packed the passport and found a good transport company that delivered it in Hanoi at midnight the same day, just before our departure to Ha Long early morning.

Nothing

Very nice sized room and the bed was just huge and comfortable. Everything was as advertised, and they even gave me a free upgrade to a room with windows and mountain view, which was nice. The staff were super helpful and friendly, giving recommendations and tips on my planned itinerary for the trip. They also allowed me to check out late on the day I was returning to Hanoi. I'm not traveling for work but I am working remotely while on this trip so allowing me to check out after my whole work shift was done made things more convenient for me. The room was also very well laid out with a lot of mirrors and 2 vanity mirrors (1 in the washroom and one on the desk). The desk was also great and spacious for when you need a work station (which I definitely did). Wifi was fast too.

The towels sometimes didn't smell nice, but I guess that has to do with the area's erratic weather. It's also quite a uphill walk from the main street, which should be okay most days but when you need to go to the main street and it's raining, it can be quite inconvenient. Otherwise though, it's actually good to stay outside of the main street since it's less noisy and the view of the mountains are so nice on this side of the town.

Ok, I have to give this hotel a lot of praise! First of all, the perfect team here, it's the best team I've come across in the East, warm people who just want to help in everything. They upgraded the room for us at no extra cost and recommended us cheap and worthwhile places. On our last day they extended our stay until check out free of charge!!! After all this we went on a trip where we got terribly dirty, and we already left the hotel and while waiting for the sleeper the hotel staff offered us to take a shower and rest in the hotel and again at no cost! After all, they brought us bottles of water, fruit and chorizo! Really really thank you thank you!!! You are the best hotel we have been to! Everything is clean!! Five minutes walk from the center and the hotel overlooks a perfect view!!! Jealous of those who will stay here

The staff were amazing, really helpful and polite! The location was amazing just 5 mine away from a great pub and 10 mins away from the center of town. The facilities were completely clean and there was complimentary tea coffee and water available. Beds were very comfy especially compared to other hotels I went to in Vietnam. Breakfast was incredible it was buffet style service and a free option off the large breakfast menu as well included. 10/10 definitely recommend for a stay in sa pa

A little pricey compared to other hotels in Vietnam however reasonably priced compared to other hotels in Sa Pa

We arrived at the hotel very late as our bus had a massive delay. The night concierge was so very helpful and understanding even if we woke him up in the middle of the night. He quickly helped with our bags and showed us our wonderful room. All rooms are high standard, and you feel like you are in the Ritz We only stayed for one night (half in our case), but the hotel management took care of our bags the next day whilst we were hiking and exploring Sapa and the surrounding villages. On our return, they offered us to use the shower room and wait until our pick-up time (which was another couple of hours). Whilst we were waiting for our taxi, Ruby the loveliest receptionist, kept us talking, and she was telling us more about the hotel and the Sapa city. She took care of us not just as guest, she even packed us a small travel pack for our overnight bus trip. We can not even describe how grateful we were for her kindness. The service is over and beyond, and the hotel standards are over succeeding. We can't wait to come back and stay with My Boutique Hotel again. To all staff members, thank for the wonderful service, you truly are the best

10/10 start to finish I would highly recommend this to people travelling to Sapa. The staff are some of the nicest we’ve come across, very helpful they even gave us some free pastery/water/fruit for our long journey back to Hanoi. The room was exceptional and very clean, bed was super comfy!. It’s ideally located and you can rent a motorcycle from the hotel aswell as get laundry done (they even asked us what temperature we wanted out laundry doing to avoid any shrinkage which is common when places do laundry). Very impressed would 100% go back.

Nothing, it was all exceptional

The hotel staff were incredibly kind, helpful, and friendly, making our stay truly memorable. We've visited numerous hotels in Vietnam, but none have matched the exceptional care and assistance provided by this team. A special thanks to Autumn, who went above and beyond to accommodate our last-minute ticket bookings, transportation, organize express laundry services due to our early departure. Despite the hotel not being brand new, it was impeccably clean and comfortable. We appreciated the quieter location, away from the bustling center, with fantastic non-touristy restaurants nearby.