Room opening on to generous balcony with great views. Lots of fresh air if you wish. Comfortable bed. Good facilities.

Most of the cooked breakfast items were almost cold. Fried items were very oily. They seemed too greedy. I paid extra for an early checkin and we had to wait 2 hours for the hot water to heat up. The room should be ready to use, especially for a shower, when you arrive. They also tried to sell me an expensive private car by trying to convince me how much I would save. This was done when I first arrived and wasn’t yet familiar with the town. I felt I was being exploited.

it was a perfect stay in Sapa. our room was big, roomy and super clean. the staffs were very helpful, especially Sarah. she texted me since beginning and helped me arrange our bus back to hanoi, and getting us tickets to go to Fansipan. she gave recommendations on where to go and checked on us daily, without being bothersome. its so good how she knows her guests that well, and keeping up with their schedules 2 out of 3 days we were there, it was very foggy with light drizzle. so we spent some time just chilling in our room.considering the size and design of the room, there was no issue for us to stay locked in 😄 location also very close to restaurants , but not right in the middle of the busy street, so theres still some peace and quiet. the hotel also has a private lobby for quests with a pool table, to keep their guest busy while they are in the hotel(a plus point for husband and son 😄) a very recommended hotel when visiting Sapa 👍

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I had a wonderful stay at KK Sapa, and I can’t recommend it highly enough! The hotel is stunning, with breathtaking views of the Sapa mountains and beautifully designed rooms that are both cozy and luxurious. From the moment we arrived, the staff made us feel incredibly welcome and went above and beyond to ensure we had a comfortable and enjoyable stay. A special shoutout to Sarah, who provided exceptional service throughout our visit. She was always attentive, making sure all our needs were met and checking in regularly to ensure everything was perfect. Her warm hospitality and thoughtful follow-ups truly made a difference in our experience. It’s rare to find such a dedicated and caring team member, and Sarah’s efforts made us feel valued and well taken care of. Overall, KK Sapa exceeded all expectations from the excellent amenities to the fantastic staff. Thank you again for a memorable stay. I look forward to returning in the future!

The room was spacious and clean with a perfect view. We tried to use early check-in service because our bus arrived at 7 am in the morning, however we couldn't because the rooms were fully booked at the day. Instead of that, the hotel provided free shower service at their swimming pool and we were able to add breakfast. The breakfast was super nice! Additionally, even though we had lots of troubles with water in Vietnam, KK Hotel's water was clean enough. (We were able to see through the shower filter that we brought) I saw some reviews that the location is far from the town, but it was close enough actually.

There were a group tour members in the hotel and brought some event at the conference hall. It was quite noisy.

We had a fantastic stay at KK Sapa. the customer service was truely outstanding. Special shout out to Sarah from reception who contacted me before the stay to make sure everything goes smoothly. We got a free upgrade to the suite which was absolutely stunning and huge. Sarah helped us check in way before official check in time. We arrived at 7am after a sleeper train from Hanoi, the hotel allowed us to store our luggage and use the swimming pool and shower facilities in the spa area. breakfast was a great selection of all kind of foods.

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It is a fantastic hotel with an amazing staff and many amenities. I would definitely come back again. Spa services are excellent (they provide a delicious tea while waiting in the reception area) and the business lounge area upstairs is wonderful to just enjoy the view and get comfortable. Rooms are clean and well furnished. The room service service was for a reasonable price. My stay was flawless thanks to the receptionist Lucy, she provided amazing support and answered all my questions. Great experience.

I was happy with absolutely everything but the view. Being in the mountainous terrain, it gets foggy from time to time. It also depends on the time of the year.

Room: The rooms were spacious, clean, and tastefully designed, blending modern comforts with local cultural touches. The bed was incredibly comfortable and we just added a separate bed for the third person. Service: The staff at KK Sapa Hotel went above and beyond to ensure our stay was comfortable and memorable. Special shout-out to miss Sara for always checking with us and for being understanding when we check out late because we got lost in Fansipan. Overall: Highly recommend. Happy with our experience with the hotel.

We booked this hotel at the very last minute. We arrived around half an hour after booking. The staff did their best to accommodate an early check in which they did within the hour! Throughout our stay they were incredibly welcoming and helpful. Everyone at the front desk were very kind including a lady called Sara who helped us book our day trip up to Fansipan. All the staff were lovely. The hotel itself was beautifully kept and clean. We used the gym, pool and spa which were all a great addition. Would absolutely recommend it to anyone and would stay again.

There is currently building work going on next door which can be a little loud but this was not an issue for us and the staff were upfront and honest about this with us on our arrival. No faults with this hotel at all.

The hotel has excellent staff who attended to our request swiftly & competently for e.g. we requested for a change of room and it was almost instanteous. The range of breakfast selection was wide and foods in the restaurant were yummy.

We used the heated room quite a lot. It would have been better if the chlorine in the pool was not so strong. Perhaps you can do something about your jacuzzi. Would be great if your staff can speak and understand more English.

We arrived very early in the morning after taking an overnight sleeper bus from Hanoi and they had a lounge we were able to rest in. They also helped us book a private trekking tour which was the best part of the trip. Sarah was easy to communicate with. She was very responsive to our needs! The hotel’s spa is actually so lovely as well. I would recommend to anyone staying at KK.

Only complaint was that we couldn’t figure out how to get our AC to stay cold at night so it was a bit warm.