The hotel is very beautiful, very comfortable, in general staff were very helpful. Location is really good, very close to the centre and walking distance from everywhere. Restaurants, bars, cafes etc are all walking distance.

I did mention to one of the receptionists that our AC in the room wasn’t working, she informed us that there was no maintenance in the hotel until Monday, so all weekend we were without AC. After our stay I checked my bank account and I see the hotel has charged me twice which put my account into minus. I called the hotel and their explanation was that my first payment when I checked in was still pending and they needed money to cover our stay. In all fairness they returned the money but that should not have happened especially without authorisation.

The location was brilliant! Staff were very lovely. The bed was super comfy. The room was clean. Breakfast was great with a mixture of foods available

The tv did not work- could maybe check these before the room. It was late when we came in so it was not the end of the world but was not great. The shower seemed to leak ALOT and the bath towel was dripping wet after trying to make it safe in the bathroom. I do think lady sanitry towels should be present in the hotel. There was none in the room, at reception or in the toilets in the main reception. I think even providing with 1 for emergency in the room or having some at the reception would be good for guests for those unfortunate times we are caught of guard.

Probably wouldn’t stay again but the room was worth it, if we ignore the bed. The mini fridge, free slippers, robes and bathrooms bits were a nice touch. And don’t worry if you haven’t packed your toothbrush, sewing kit, slippers, cue tips, razor, shampoo, conditioner or body wash as it’s all free with your room which was pretty good as we only booked a bog standard room.

Loved the room but our bed was extremely lumpy and painful. Drinks were expensive at the bar and the only food they had were pizzas. Just pizzas. It was also in a slightly sketchy area considering it’s a 4 star hotel and not overly close to things

Offered us a Free room upgrade. The superior room is amazing. Room 110 looks onto the main road and was nice watching cars go past on the rainy day that it was. The bed was comfy so comfy that we slept in. In the superior room they have a mini fridge filled with drinks that are free. They also provide toothbrush, toothpaste, a hair comb, body milk, sewing kit and much more. The tv is positioned directly in front of your bed on the wall which is a bonus because you don’t have to break your neck looking at a tv in the corner of the room where some other hotels have it.

The only downside is that there isn’t a pool and the dumbbells in the gym only go up to 20KG. Another thing was that we couldn’t connect via chromecast on our tv because it said HMDI cable isn’t detected although everything was plugged in behind the tv so maybe that’s just room 110 that has a technical issue

Really well kept, smart hotel and rooms and very clean Comfortable beds and pillows, appreciate 4 pillows on a double bed Hangers that you can take off the rail Full length mirror in bedroom and a light up mirror in the bathroom TV - you should be able to cast but it wouldn't work

Having to pay for WiFi One carton of water for a room for two Only bedside lamps no main lights in the bedroom Room service ran out of food - maybe a sign or something on reception when this happens?

The property was beautiful , Very clean and all the staff were so lovely and helpful ! The room sizing was great and comfort of the bed was unmatched , the bar was also a very nice place to visit with good pricing on drinks. We were not charged for usage of mini bar in the room which was a sweet bonus. And I think the mini kits in the bathroom were a cute added touch. A nice view of the city from the 6th floor too and everything you need is in walking distance.

It was only the bathroom facilities in the room that could be improved. Despite it being £215 a night , we had no handsoap provided so had to use the shower gel . Aswel as this there was also no other basic bathroom necessities like a toilet brush or toothbrush holder. In much cheaper hotels these things are always provided. Otherwise no other issues.

I was visiting alone and was having surgery in a nearby hospital. Room service was not available, the staff made an exception to the rule to accommodate me not having to eat in the restaurant post surgery by bringing me a lovely meal. Very helpful and supportive team.

I had to listen to the people in the next room having sex and watching TV. This was an adjoining room so possible a room without that door between may have reduced the noise. Not the best when you just want to sleep.

Hotel was beautiful amazing value for money, had a lovely 2 night stay for my boyfriend birthday. Lovely touch having a bottle of wine in our room ready for us. Bed was super comfy didn't want too get up. Pillows could be firmer but didn't affect out sleep. Staff went above and beyond, very friendly and happy too help with anything we needed. Cant wait too stay again Great location lots too do and not from from shops and bars. Parking right next too hotel and was £10.50 for 24hrs which was really cheap compared too ncp parking nearby

The pillows where not firm enough Room had dust on headboard and inside the wardrobe area. I didnt like the frosted bathroom door as it didn't lock and felt like it wasnt 100% private when using the bathroom. But still beautiful and will still be booking again.

The hotel is in a great location just a short walk into town, although I was surprised how much their is going on in and around the hotel itself. We were a little early for our room being ready, the staff were fantastic in looking after us for the short period while our room was prepared, even getting us a free drink from the bar! The room was fantastic, clean and well cleaned with great facilities and a very comfy bed, we both slept really well which often can be what can turn a good stay into a bad one, you wont get a bad stay here! Breakfast was lovely, great choice and all freshly prepared. With a late check out of 12 we had a very lazy morning. All in all a great stay and we will definitely be revisiting next time we are in town.

Nothing!

Friendly and helpful staff that was always attentive, patient and polite, no waiting time at check in and check out Clean and quiet room Central position Car parking (Euro car park) next to the hotel (not of hotel property) with convenient pricing (10.50 Pounds 24 hours) Possibility to rent an umbrella Large family room

The fact that I did not know I needed the roomcard to use the lift, it went up without card to the fourth floor and then got a bit blocked and I started almost to panik ( I am a bit claustrophobic) Matress was a bit too hard to my opinion 40 Pound caution charged at the arrival which is released on check out but I have never had a caution charged in any other hotel before