Staff was so friendly and supportive, room and all other areas were clean, bed is comfortable, free shutle service was available, room space was good, free high speed wifi internet is available (My experiance was on room#803) and all facilities you may need is very near to hotel.

1- Due to ramadan season, only one shuttle bus is not enough for all guests specially after qiyam pray all guests used to back to hotel in same time ! 2- Room service is available but you have to request to clean the room, change bed sheets and towels. 3- If you are a tall man, you may not like the bed as its too short 😁

Clean Services nearby

Check in time at 4:00 pm The bathroom is small and cramped

Receptionists were very professional and helpful.

Nothing, I can think of. Distance a little far from Haram, but they were busses running frequently in front of the hotel to Haram.

Our stay at Emmar was exceptional. The hotel's proximity to Al Haram was convenient plus they have a bus from the hotel to Al Haram which is pretty good and the drivers were nice. The room was clean and comfortable and despite facing minor issues, they made sure to resolve them. The facilities were well-maintained, and the staff were accommodating and friendly. Overall, it is a highly recommended hotel for a memorable stay in Mecca.

nothing

Everything .. Clean Room and the staff are really supportive

A bit far from Haram but they have excellent shuttle bus service with very kind and excellent driver (Ashraf)

Great to stay, and the view of that room was amazing from the top especially in the evening. The smell in the room was beautiful and not that strong with the air refresher which the hotel cleaning staff used

At the beginning when the receptionist booked a room of quadruple beds while I requested twin beds as the receptionist did not informed me to avoid booking. So the receptionist manager came and overcame on that issue by offering alternative way, and I was satisfied with that option. Furthermore, the outside windows need to be cleaned

One staff member when I called to ask some questions wasn’t nice at all and every respond was intentionally useless and in bad tone, but when I arrived they’re good and decent and very responsive Bus to drive you to Al Haram Place is clean and neat

WiFi isn’t great No in hotel restaurant or close by in the street Value wasn’t necessarily the best but not too bad either You can hear the people in the other room

Amazing and helpful staff, very clean rooms, daily housekeeping, shuttle bus to Haram, easy check in and check out process. We had a family of 20 staying and they gave us 5 rooms next to each other which was great! We were really taken care of and enjoyed our stay.

A few small things: - Wifi is slow or bad connection in some rooms and parts of the hotel - The hotel is not on Google maps when you search the name so we would give the name of the hotel next door in order to get taxi service or uber pickup.

Hotel was very okay, neatly arranged and well-laid. Staff wee also professional with customers. Good facilities. Great value for money. My stay was comfortable.

Although, it's quite a distance from Haram, but could use Taxi to get around easily.

Staff was very helpful and the rooms were worth the money. One thing they need to work on is that they don't reply often when you call from the room phone. So you have to go to the reception for assistance. Other than that, it was a nice stay.