Great location, modern amenities, comfortable beds! Room included some extras, which were appreciated. Helpful when needing service.

Well, our room was last room hall on first floor. Heard swooshing and wind noises all night under the door every time hallway doors opened and closed. Carpets smelled like glue (new carpet?), sink was clogged (they took care of it), housekeeping gave us towels with long hairs and forgot to replenish some items. Lack of some service not worth the very high price.

Location is fantastic, not so far from train station. Definitely walkable even with luggages. Just in front of christmas market and near to eateries, grocery stores and all the attractions. Early checkin is a plus point too. Room furnitures are sleek, bathroom modern and clean. Coffee machine, artisan tea bags, free chocolate and drinks in the chiller.

Smaller than expected, bit pricey, staff tried to go into the room without knocking and stains on sheets. About the staff, we just checked in and was told by reception to let them know when to prepare the sofa bed and I said yes. I was changing my clothes in the bathroom when i heard the room door opening, but because our luggage was blocking the door, the staff couldn’t go in. I was surprised that he didn’t knock at all. Regarding the stain, not sure what it was but it was red. So we asked reception to change the sheets and the staff came swiftly to change the sheets even though it was night time. The next day we also noticed on the other bed (sofa bed), also have some stains but we don’t bother to ask for replacement anymore as we were all tired from our walk.

We liked the very central location. The staff were excellent and keen to ensure our comfort. Breakfasts were good, once one had negotiated (or ignored) the 'clever' menu. The room was comfortable, once the bedding problem stated below was sorted.

We had an issue with bed-clothes. I made a request for the bed to made up with sheets and blankets in the English traditional way, and a reply came to say that this would be granted, but on arrival we found only the usual duvet, and it turned out that the hotel didn't actually have any blankets, and some of the staff didn't know what a blanket was. As stated above, the staff tried very hard to ensure our comfort and the problem was solved by the next day; it's just that we arrived late at night, reeady to sleep, and it took a long time to get sorted out. There was hardly any shelving or wardrobe space, and no bed-side cabinets. The washbasin was of a misguidedly modern design with no plug. The breakfast menu.

The staff was exceptionally helpful. The location was right in the city centre, in the heart of the city. The receptionists greeted us by saying we were upgraded to a better room, which was a nice surprise :) Our room had a view of one of the oldest colleges of Oxford, which was beautiful. The room was also very clean and comfortable and there was no noise coming into the room from the busy street. We had a small issue with the sink in our bathroom but we informed the reception and it was fixed immediately. The bar area in the lobby was very nicely decorated and the staff was very kind as well. We didn’t have time to check out the roof terrace so we need to do it in our next visit :)

The windows of the room could not be opened to let fresh air come in. The warmest we could get the air conditioner to work at was 23 degrees celsius (but maybe this was something we couldn’t adjust properly) which was a bit cold for us since we were traveling from a warmer country. Also the room felt a bit small at times but since it was beautifully decorated, very comfortable and clean, we didn’t mind it at all.

The Store is the most important addition to Oxford’s hotel scene in decades, since the Old Bank opened. And whilst the Old Bank is smart and comfortable, it’s often over-priced and has no public space (lounge etc.) for guests. The Store is elegant, contemporary and has a spacious and comfortable lounge. Service is outstanding and the location central.

Like all the very best hotels, The Store turned something that I didn’t like to advantage. When no cake or anything similar could be served in the afternoon with my Earl Grey—a state of affairs which will be changed soon—the manager raided the kitchen and returned with some fruit and a brownie, on the house. This is hospitality.

The location of the hotel is its principal asset, right in the heart of the old town with every main attraction at walkable distance. The atmosphere and interior decoration of the accommodation are also very well done. We would recommend this place to anyone looking for a fancy getaway!

Given the high end, we would have expected a warmer welcome and not be kept waiting 10 min at the entrance to able to check in. However, this had probably more to do with size of the reception (only one desk) and the queue, than a regular problem. Still, we would have liked a refreshment or be shown to our room.

We loved in particular the special care that the staff took in arranging our room with rose petals and a wonderful bouquet of flowers for our anniversary... But we also really appreciate how the mini bar wasn't filled with pay to drink cocktails but a couple of non alcoholic drinks, which we haven't consumed but felt very welcoming, just as much as the refrigerated water and fresh milk did. We also really appreciated how helpful the staff was at any time. We really enjoyed using the spa facilities after the check out. We also just really enjoyed the general vibe of the whole hotel, felt warm and cozy.

We really enjoyed everything, but we found the breakfast area was just slightly confusing as the staff is around all times and we were not sure whether it was self service or served. And it's just a shame there is no barista service.

This hotel has only been open 5 month and it was lovely. Bar area, spa, gym fantastic. Safe friendly and helpful. Location was great, right by all the sights. Room was lovely as we got an upgrade which was a nice surprise.

Asked for a view of the city but got a few of other rooms across the way. Was okay as upgrade to bigger room was worth it. Ventilation system in bathroom very noisy. No way of turning it off, closing bathroom door reduce some of the noise but not all. Over all though this hotel was amazing

The staff here are wonderful. Everyone I interacted with was friendly, cheerful, and ever so helpful. I will definitely stay here again when I'm in town!

Not much to dislike here.The only very minor thing I didn't care for was the scent of the hotel's signature soaps and lotion, Verdan. It smelled strongly of fresh cut parsley stalks to me. It is probably not an issue for those with less sensitive noses. On the other hand, the overall welcoming scent of the lobby was pleasant.

We stayed in the superior family room and it was just beautiful! Extremely spacious and clean too. We stayed during Christmas and were welcomed with a nice Christmas card placed in our room upon our arrival. On Christmas morning, they had placed a stocking filled with lovely presents on our door which was a really nice touch and pleasant surprise.

I was quite disappointed to find that the rooftop terrace would be closed throughout our trip. It would have been nice to be able to go up there.