The room had been redone fairly recently. It was gorgeous and comfortable. Nice walk in shower instead of a super high bath tub! And a heated towel rail besides.

Nespresso machine didn’t work. I reported it for four days before somebody on the desk passed the complaint on to the fixit man. My first day I blew myself to a “Sunday roast” in the dining room. The meat was so tough even with the “steak knife” that I had to work up a sweat to cut it. The Yorkshire pudding was cold and dry. The wine was excellent. The meal cost 42 pounds / 50 dollars. Not worth it. Many of the staff treated me as if I were an “intruder.” I don’t expect staff to be obsequious, but I don’t like semi sullen either.

The location is wonderful. It is a very grand and beautiful hotel, but at the same time it has a relaxing atmosphere and very friendly and helpful staff.

There was just 1 thing I really was not happy about.. I had my room serviced every day as I wanted it tidied, BUT the bedding was unnecessarily changed every day and towels were replaced. In these environmentally sensitive days, I think the guest should be asked if they want this done. For example in most hotels there is a notice saying ' If you want to reuse this towel, please hang it up, otherwise leave on floor of shower room. And it is a particularly profligate' environmental crime' to replace sheet, pillowcases and duvet cover each day.. The guest should be asked.,

The reception and concierge staff were exceptional. The location is excellent. The Decor and ambience were very nice. The room was well-equipped.

The light in the room was rather dull, even during the day. The staff at breakfast felt like they were rushing guests, even resetting the table when we had merely gone to fetch food soon after taking our place (fortunately, we returned just in time before the table was given to someone else!). Lunch was lovely, but we were presented with the wrong bill at the end. The restaurant hosts were somewhat haughty. The bar does not stock Bombay Sapphire Gin.

We had a room with a view of the Ashmolean museum. The room was perfect and the hotel location was excellent for all the places we planned to visit. The only drawback is that in Oxford roads are cleaned early in the morning. So anyone who wants to sleep in late may be woken up by the noise of the cleaning truck!

We had breakfast at the hotel on two days. Breakfast was ok in terms of the food selection however the hotel can improve the manner in which breakfast is served. For example tea which was served in a teapot was cold on both days we had breakfast at the hotel. Also there were some missing items from the breakfast which were not quickly replaced. Otherwise it was ok.

When we arrived the staff were very kind (we had a late booking due to having had a disaster with a Airbnb). They went above expectations and really helped made our wedding weekend special. The room was well equipped and very clean. The location made it easy to get everywhere we needed in Oxford on foot. The breakfast was good quality food in a beautiful room.

Only issue was that we asked for a couple of chairs for our room so that the hair stylist and make up artist could work more easily (for my wedding). However, the chairs took over 45 minutes to arrive and the staff still seemed to expect a tip. If the chairs had dropped off within a reasonable time frame we would have but over 45 minutes was a bit excessive for a simple request. Everything else was perfect though!

The room was beautifully decorated with the most comfortable large double bed that I shared with my 7 year old daughter. We treated ourselves to Room Service for dinner and breakfast which was absolutely delicious - Top marks to the chef at The Alice! The hotel is in a fabulous location and we had a wonderful view from the 4th floor so we saw the Fireworks Display before bedtime - Thank you to The Randolph and the glorious city of Oxford!

It was difficult to park my car on arrival however the wonderful staff retrieved it from a side street & parked it safely for the night. Next time I'll consider using the Park & Ride Service as it is lovely walking around Oxford enjoying the beauty of the city.

Interesting hotel - very much about the style, history and location. Various bars were really pleasant, with attentive but not overbearing staff. The rooms are quirky and reminiscent of a bygone era, which will appeal to the target tourist crowd.

Check in was very slow and then got taken over by experienced staff, effectively berating the 'junior' staff in front of us. Should have just given adequate training up front. Admin account for the hotel was hacked, and received phishing attempt through the app asking for money. When I pointed it out to the hotel that they had been compromised, showed little interest. Introductory messaging through booking.com provided a text message number to request add-ons. I did so (requesting parking option). Never received a response, so arranged my own parking (not easy in Oxford)

The Randolph Hotel, now a Graduate Hotel, owned by Hilton, is the crowning glory of Oxford. It has a lot of names and just as much history. The big dining room is dedicated to Lewis Carroll (Alice in Wonderland) a former student of Oxford U. The bar is dedicated to another Lewis, Inspector Lewis, but in reality, they begin with Inspector Morse from the Masterpiece series bearing their names. The entire facility is a treasure of discovies each offering a new experience or its homage to this great University City. This place is a masterpiece for an historic and preserved hotel with great food to compliment the rooms. The center of tourism, multiple restaurants, and even a live theater are only short walks away.

The original hotel has been expanded over the years with lovely new rooms. We were at the end of a long hall where you had to make 9 turns before reaching our room and change levels twice. You don't want to forget anything.

The hotel itself is extremely grand and beautifully decorated inside. The carpets leading up to the rooms are soft and the staircases are picturesque in their own right. My room was just the right size for me and a range of facilities were available. Plus the abundance of free water, hot drinks and biscuits was a nice touch. I had breakfast twice and the service was thorough and friendly (shout out to the lovely staff member who complimented my brooch) and the breakfast itself had a great range of food, ideal for different tastes and dietary considerations. I also especially loved the ambience of the Morse bar, the staff were professional and approachable and the drinks were exquisitely made. Checking in and out of the hotel was no problem and the staff were very helpful in sorting out my luggage. The location of the hotel is also excellent as it facing the Ashmolean museum and completely within walking distance of other sights in Oxford.

There was no hairdryer in my room and at times the room felt a little stuffy at night despite the air con.

I thought I had breakfast in the price but it turned out not to be the case. For the price, (£315 per room per night), I would have expected the breakfast. When I checked by making a new booking, I was getting rooms with breakfast for the price I paid with no breakfast. Anyway, ordered breakfast to be delivered to the room for 8am. Just as well I checked at 7.45am to make sure menu had been taken during the early hours. It hadn’t been collected. I rang down to reception to explain and they delivered just after 8am, which was good, however, if I had not checked we would be waiting and we were on a tight timeframe for our next destination. Ordered sourdough toast and granola compote. 1 thin slice each. No butter! Couldn’t be bothered ringing down by this time. The good thing was when I explained what had happened, they knocked the whole cost of the breakfast off my bill, which I appreciated. Staff were great. took our luggage to room after we arrived early and helped load the car when we left. Despite minor problems, all good.

Expensive but it’s Oxford city centre. Shower was loose and leaking at the joint quite badly.